Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Hi, I’m
Deborah Mun
Noblesville,IN
Summary
Overview
22
years of professional experience
Work History
Farmers Insurance Company
CST Adjuster
03.2001 - Current
Job overview
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Metlife Auto & Home
Total Loss Claims Adjuster
03.2003 - 04.2009
Job overview
- Verified insurance claims and determined fair amount for settlement.
- Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
- Researched and analyzed policy contracts to verify proper payment of claims.
Metlife Auto & Home
Property Fast Track Claims Adj
03.2001 - 03.2007
Job overview
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
- Examined claims forms and other records to determine insurance coverage.
- Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials.
- Conducted day-to-day administrative tasks to maintain information files and process paperwork.
Education
Western Boone Jr-Sr High SchoolThorntown, IN
High School Diploma
05.1983
University Overview
My entire career and background is focused on great customer service and handling claims in a timely manner.
- Relevant Coursework: I am licensed in most states. The states I am not licensed in are FL, OK, TX VT and WY
- Professional Development: I am updated on all CE to date to keep my licenses current.
Skills
- Time Management
- Problem-Solving Ability
- self motivated
- systems experience
- I strive to give excellent Customer Service
- I do have prior Total loss Experience 2005-2009
Timeline
Total Loss Claims Adjuster
Metlife Auto & Home
03.2003 - 04.2009
CST Adjuster
Farmers Insurance Company
03.2001 - Current
Property Fast Track Claims Adj
Metlife Auto & Home
03.2001 - 03.2007
Western Boone Jr-Sr High School
High School Diploma