Deborah Neeley
Palestine,TX
Summary
Proven Patient Service Advocate with a track record of enhancing patient care and efficiency at Akumin Healthcare Alliance. RIMI. Excelled in appointment scheduling and patient confidentiality, reducing wait times significantly. Skilled in fostering trust through empathetic communication and cross-cultural sensitivity, ensuring high-quality, coordinated care.
Experienced with patient support and advocacy. Utilizes effective communication and empathy to address patient concerns. Track record of fostering positive patient experiences through problem-solving and collaboration.
Overview
12
12
years of professional experience
Work History
Patient Service Advocate
Akumin Healthcare Alliance. RIMI
11.2022 - Current
- Streamlined appointment scheduling processes for increased efficiency and reduced wait times.
- Facilitated communication between healthcare providers by acting as a liaison for patients with complex cases requiring interdisciplinary coordination.
- Reduced missed appointments through proactive follow-up calls for confirmations or rescheduling as needed.
- Developed strong relationships with patients, fostering trust and open communication in the healthcare setting.
Patient Access Representative
Tyler Retina Consultants
02.2018 - 10.2022
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
Patient Access Representative
Women’s Total of East Texas
02.2013 - 08.2017
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
- Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
Education
No Degree - Business Administration
University of Phoenix
Tempe, AZ05-1981
Skills
- Patient confidentiality
- Appointment scheduling
- Healthcare systems
- Cross-cultural sensitivity
Languages
Spanish
Professional Working
Timeline
Patient Service Advocate
Akumin Healthcare Alliance. RIMI
11.2022 - Current
Patient Access Representative
Tyler Retina Consultants
02.2018 - 10.2022
Patient Access Representative
Women’s Total of East Texas
02.2013 - 08.2017
No Degree - Business Administration
University of Phoenix
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