Deborah Nether
Albany,GA
Summary
Team player with a high level of initiative and a positive approach to work. Interested in the position of Office Administrator, to utilize over 8 years of prior administrative experience to provide excellent customer service and general administrative support functions. Qualifications Previous working experience as an Office Administrator for over 9 years. Outstanding communication and interpersonal skills. Excellent organizational and time management skills. Hands-on experience with office management computer. Efficient in all Microsoft office.
Overview
14
14
years of professional experience
Work History
Agent 1
DSS
08.2016 - Current
- Registered child support applications,validates locations and establishes paternity
- Coordinates child support activities with legal, judicial and public organizations
- Establish child support obligations
- Manages a caseload to ensue that child support cases follow the Same Day Service SOP’s
- Perform other professional responsibilities as assigned
DFCS Customer Service Representative
02.2015 - 08.2016
- Registered COMPASS online applications as needed
- Registered Medicaid for families
- Processes all applications through GO screen
- Successfully meet a daily registration quota of 125 or more applications
Program Assistant
DFCS Customer Contact Center
12.2011 - 02.2012
- Focus
- Processed daily document from Georgia families
- Identified , labeled, and distributed over 150 incoming documents to appropriate agents or county offices via fax and/or US Postal Mail
- Retrieved agency’s daily voicemail and responded to each call in a timely manner to answer and /or clarify question caller may have
- Complied and prepared monthly reports for incoming numbers of request verification
- Processed request foe hearings, DMA 285 and OIS referrals for supervisor
- Maintain up to date knowledge by participating in opportunities for policy training
Sales Agent
Delta Life Insurance
06.2011 - 11.2011
- Traveled to different counties selling whole life insurance to individuals
- Attended classes in order to obtain state insurance license
- Calculated premiums and established payment method for customers
- Called on policyholders to deliver and explain policy
- Perform administrative task such as maintain policy records and policy renewals
Manager
Speedie Cash
11.2010 - 06.2011
- Traveled to different counties selling whole life insurance to individuals
- Attended classes in order to obtain state insurance license
- Calculated premiums and established payment method for customers
- Called on policyholders to deliver and explain policy
- Perform administrative task such as maintain policy records and policy renewals
Appliance Specialist
Home Depot
Albany, GA
11.2008 - 11.2010
- Greeted customers upon arrival into department
- Explained to customers all the parts of the appliances and how they worked
- Ordered appliances for customers
- Ensured excellent customer service
- Set up displays
- Stocked department
- Worked in other areas when needed
Education
High School Diploma -
Westover High School
Albany, GA11.1976
Albany Technical College
Albany, GASome College (No Degree) -
Ashford University
San Diego, CATimeline
Agent 1
DSS
08.2016 - Current
DFCS Customer Service Representative
02.2015 - 08.2016
Program Assistant
DFCS Customer Contact Center
12.2011 - 02.2012
Sales Agent
Delta Life Insurance
06.2011 - 11.2011
Manager
Speedie Cash
11.2010 - 06.2011
Appliance Specialist
Home Depot
11.2008 - 11.2010
High School Diploma -
Westover High School
Albany Technical College
Some College (No Degree) -
Ashford University