Dynamic branch manager with over 17 years of experience in staff management and community engagement. Proven track record in enhancing customer service and developing community engagement.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Branch Manager, Tecumseh Branch
Allen County Public Library
Fort Wayne, IN
12.2008 - Current
Managed daily operations of library services and programs.
Managed staff scheduling, hiring and training processes.
Supervised staff, ensuring effective service delivery and team collaboration.
Maintained inventory of materials, ensuring accurate cataloging and availability.
Worked cross-functionally to plan and establish branch goals, supporting strategic objectives.
Assisted other branches when needed during peak periods or special projects.
Developed strategies to increase customer satisfaction and loyalty.
Assistant Manager, Tecumseh Branch
Allen County Public Library
Fort Wayne, Indiana
10.2005 - 12.2008
Assisted in planning community programs and events for diverse audiences.
Supported staff training and development initiatives to improve service delivery.
Managed daily operations, ensuring smooth workflow in the absence of the manager.
Collaborated with local organizations to promote library services and events.
Assisted with collection development and selection of library materials.
Librarian I
Allen County Public Library
Fort Wayne, Indiana
04.2000 - 10.2005
Planned activities for children's programs for ages 0-12.
Organized special events such as author visits and book-themed events.
Coordinated outreach programs to engage community members and increase library usage.
Conducted library tours to introduce patrons to resources available in library.
Assisted patrons in locating resources and utilizing library services effectively.
Education
Master of Science - Library And Information Science
Indiana University, Purdue University Indianapolis
Indianapolis, IN
12-2005
Bachelor of Arts - Communications
Adrian College
Adrian, MI
05-1992
Skills
Staff management
Community engagement
Team collaboration
Program development
Customer service
Project management
Public speaking
People-oriented
Resourceful nature
Effective communication
Accomplishments
Library Journal Movers & Shakers, Community Builder, 2011
Certification
Librarian Certificate 3: Department or Branch Head, State of Indiana
Timeline
Branch Manager, Tecumseh Branch
Allen County Public Library
12.2008 - Current
Assistant Manager, Tecumseh Branch
Allen County Public Library
10.2005 - 12.2008
Librarian I
Allen County Public Library
04.2000 - 10.2005
Master of Science - Library And Information Science
Indiana University, Purdue University Indianapolis