Deborah Orlowski
New Brighton,PA
Summary
Dynamic Track Operation Manager at Pittsburgh International Race Complex, skilled in customer service and team leadership. Enhanced operational efficiency through strategic scheduling and mentoring, resulting in improved team performance. Successfully resolved customer disputes, fostering strong relationships and elevating satisfaction levels. Proven decision-maker with a focus on achieving business success.
Overview
10
10
years of professional experience
Work History
Track Operation Manager
Pittsburgh International Race Complex
11.2015 - Current
- Assisted in daily operations to ensure smooth workflow and adherence to company policies.
- Collaborated with team members to address challenges and enhance productivity.
- Participated in team meetings, contributing ideas for process improvements and operational efficiency.
- Engaged in customer interactions, providing excellent service to enhance satisfaction levels.
- Learned safety protocols and best practices to maintain a secure work environment.
- Coordinated schedules and resources, ensuring timely completion of assigned tasks.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Education
High School Diploma -
Freedom Area High School
Freedom, PA04-1985
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
Timeline
Track Operation Manager
Pittsburgh International Race Complex
11.2015 - Current
High School Diploma -
Freedom Area High School