Deborah Owusu
Bioplus Pharmacy Ltd.
New York,NY
3
Languages
1
Certification
10
years of professional experience
Results-oriented Pharmacist Manager with expertise in optimizing retail pharmacy operations and enhancing workflow efficiency. Focused on elevating customer satisfaction and fostering collaboration within cross-functional teams to meet organizational objectives. Committed to driving continuous improvement and delivering high-quality pharmaceutical care.
Work History
Retail Pharmacy Manager
6 Years 11 Months- Oversaw daily pharmacy operations, including staff management (sourcing, screening, hiring), data entry, purchasing and budgeting, patient follow-ups and reviews, and processing patient orders/requests and refunds
- Counseled patients on medication dosing regimens, potential side effects the actions to be taken in the event of an adverse drug reaction, and the expected outcomes for disease prognosis
- Overseeing the accurate management of patient-drug labeling by Dispensing Technicians and Medical Counter Assistants for precision and consistency leading to a more than 90% customer satisfaction rate, thus maintaining 85% of customers
- Counseled patients on medication dosing regimens, potential side effects, actions for adverse drug reactions, and expected disease prognosis outcomes
- Instituted processes for managing drug inventory, supply chain reconciliation, and stock level accounting
- Training newer pharmacy staff and pharmacy interns.
Retail pharmacist
2 Years 11 Months- Overseeing the general daily operations of the pharmacy including staff/human resource management, data entry, patient follow-ups, and reviews
- Reviewing prescriptions for clinical coherence with patient symptoms, drug interactions, and issues of clinical concern and providing feedback to prescribers on suitable alternatives
- Reviewing prescriptions for clinical coherence with patient symptoms, drug interactions, and issues of clinical concern and providing feedback to prescribers on suitable alternatives
- Managed patient-drug labeling by dispensing technicians and medical counter assistants to ensure accuracy and consistency
- Counseling patients on medication dosing regimens, potential side effects and the actions to be taken in the event of an adverse drug reaction, and the expected outcomes for disease prognosis
- Conducted free community health screening sessions and provided free treatments to promote public health awareness
- Free community service-health screening sessions and offering free treatments
Education
Master of Science - Management Information Systems
Bachelor of Science - Pharmacy
Skills
Customer service excellence
Microsoft Office expertise
Attention to detail
Time management
Team collaboration
Microsoft Office proficiency
Microsoft Excel
Written and verbal communication
Microsoft Powerpoint
Team collaboration
Pharmacy operations management
Social Media
Time management
Affiliations
- 15/05/2015 – CURRENT Accra-Ghana
- Pharmaceutical Society of Ghana
- 12/05/2015 – CURRENT Accra-Ghana
- Lady Pharmacists Association of Ghana
- 09/05/2015 – CURRENT
- Community Pharmacy Practice Association
Certification
- Certified Pharmacist [Pharmacy Council, Ghana), [2015-date]
Interests
Sports/Recreation -Playing Sports- Badminton
Volley Ball
Spending time with family
Watching a good movie involving investigation and crime
I love to cook as well
Languages
English
Native or Bilingual
Russian
Native or Bilingual
French
Limited Working
Timeline
Retail Pharmacy Manager
Bioplus Pharmacy Ltd.
01.2018 - 12.2024Read More
Retail pharmacist
D & G Pharmacy Ltd.
01.2015 - 12.2017Read More
Union Commonwealth University
Master of Science from Management Information Systems
Read More
Central University College
Bachelor of Science from Pharmacy
Read More