Deborah Pennington
Broken Arrow,OK
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
2
2
years of post-secondary education
29
29
years of professional experience
Work History
Certified Lead Pawn Broker
EZ Pawn
Tulsa, OK
01.2026 - Current
- Evaluated pawn items with customers to determine value and condition, enhancing customer satisfaction.
- Processed transactions efficiently using point-of-sale systems.
- Maintained precise records of pawn loans and inventory to support operational accuracy.
- Coordinated with team members to sustain a clean and organized store environment, improving customer experience.
- Conducted daily loan walks and inventory drops to ensure accurate pricing.
- Oversaw all cash drawer operations and banking transactions.
- Resolved customer complaints and processed returns to enhance satisfaction.
Store Manager
Shoe Dept
Tulsa
11.2024 - 01.2026
- Managed daily store operations and ensured smooth workflow.
- Trained and supervised team members on customer service protocols.
- Handled inventory management and organized stockroom effectively.
- Implemented visual merchandising standards to enhance product displays.
General Manager of Food Service
IHOP
Tulsa, OK
08.2021 - 10.2024
- Managed daily operations of food service department at a major diner chain.
- Developed and enforced health and safety regulations within the food service area.
- Evaluated customer feedback to identify areas for service improvement.
- Scheduled staffing levels according to expected business volume on a daily basis.
- Trained and supervised staff members in all aspects of restaurant operations.
- Resolved customer complaints in a timely manner while maintaining excellent customer service standards.
- Ensured compliance with all local health codes, sanitation regulations, and company policies.
- Reviewed performance evaluations of employees on a regular basis in order to enhance their productivity levels.
- Monitored daily financial transactions and prepared weekly reports for management review.
- Developed relationships with key customers to maximize revenue potential.
- Performed administrative tasks including payroll processing, budgeting activities.
- Implemented cost-saving measures throughout the organization without compromising quality of product or service delivery.
- Established effective communication between kitchen staff and wait staff to provide seamless service experience for guests.
- Managed inventory levels ensuring that adequate supplies are available at all times while minimizing waste.
- Maintained a safe working environment by conducting regular inspections, enforcing safety regulations, and responding promptly to any hazards or accidents.
- Trained new hires on company policies and procedures.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
Flight Attendant
Express Jet Airlines (DBA) Delta Airlines
Atlanta, Georgia
07.1997 - 10.2017
- Ensured passenger safety through pre-flight briefings and emergency procedure demonstrations.
- Assisted passengers with boarding, luggage stowage, and in-flight comfort.
- Delivered exceptional customer service by addressing passenger inquiries and concerns.
- Conducted cabin checks for compliance with safety regulations and cleanliness standards.
- Collaborated with crew members to maintain efficient flight operations during service.
- Managed in-flight sales transactions and inventory of refreshments and merchandise.
- Responded promptly to in-flight emergencies, providing first aid and support as needed.
- Educated passengers on safety protocols and provided guidance during turbulence situations.
- Attended trainings in customer service, conflict resolution techniques and safety procedures to remain current on new requirements and procedures.
- Demonstrated proficiency in aircraft emergency procedures, first aid, CPR, defibrillators, oxygen administration, and other safety protocols.
- Ensured the quality of customer experience by resolving any issues that arose during the flight promptly and professionally.
- Demonstrated safety equipment and procedures to meet FAA guidelines.
- Provided assistance to disabled passengers when necessary.
- Reported any incidents or irregularities regarding the aircraft or its equipment to the captain immediately.
- Observed passengers for intoxication or possible threat to safety.
- Took measures during unusual conditions to maximize safety of customers and crew.
- Directed junior team members in proper duties and company regulations.
- Verified boarding passes and passports for all passengers.
- Conducted periodic trips through cabin to monitor passenger comfort.
- Worked with air marshals, airport security, and ground personnel to remove unruly passengers.
Education
Cerification - Nursing Assistant
Abermarle College
Elizabeth City, NC 09.1986 - 06.1987
Piper High
Sunrise, FLCERTIFIED - Food Management And Commercial Cooking
Atlantic Vocational
Coconut Creek, FL 09.1974 - 06.1976
Some College (No Degree) - Criminal Justice
University of Phoenix
Tempe, AZSkills
- Cash handling
- Inventory management
- Customer evaluation
- Point-of-sale operation
- Transaction processing
- Record keeping
- Negotiation techniques
- Team leadership
- Compliance enforcement
- Conflict resolution
- Problem solving
- Attention to detail
- Staff training
- Trustworthiness
- Business growth
- Documentation
- Compliance requirements
- Team building
- Active listening
- Critical thinking
Timeline
Certified Lead Pawn Broker
EZ Pawn
01.2026 - Current
Store Manager
Shoe Dept
11.2024 - 01.2026
General Manager of Food Service
IHOP
08.2021 - 10.2024
Flight Attendant
Express Jet Airlines (DBA) Delta Airlines
07.1997 - 10.2017
Cerification - Nursing Assistant
Abermarle College
09.1986 - 06.1987
CERTIFIED - Food Management And Commercial Cooking
Atlantic Vocational
09.1974 - 06.1976
Piper High
Some College (No Degree) - Criminal Justice
University of Phoenix