Deborah Perry
Victorville,CA
Summary
In 2001 I graduated from Las Vegas High School. I was working as a child care provider for while I was still in school and after. I've worked as a cashier , customer service agent , management , entry level then moved up to a leader position, also a cook/server. Helping others as always been a passion of mine making sure that everyone around me or that i come into contact with is happy.
Support day-to-day program operations with expertise in records management and resource coordination. Skillfully meet diverse needs and address issues to maintain efficiency and program outreach. Demonstrated success in building long-lasting relationships. Empathetic Care Worker with sensitive and compassionate approach to cultivating trusting, stimulating and varied lifestyle for residents. Offers enhanced care with flexible learning approach for patients. Experience in hospital and in-home settings providing guidance and encouragement to patients through physical and emotional support.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Care Provider
IHSS Public Authority
11.2021 - Current
- Enhanced patient comfort by providing compassionate and attentive care.
- Reduced patient anxiety and stress through effective communication and active listening skills.
- Promoted patient independence by assisting with daily living tasks, such as grooming, dressing, and meal preparation.
- Monitored patients'' vital signs and reported any abnormalities to the supervising nurse or physician for timely intervention.
- Maintained a safe and clean environment for patients by adhering to infection control protocols and performing regular housekeeping duties.
- Provided emotional support for patients and their families during difficult times, offering companionship and a listening ear.
- Contributed to a positive atmosphere in the care facility by fostering strong relationships with both patients and colleagues.
- Increased patient satisfaction by promptly addressing concerns or complaints and taking corrective action when necessary.
- Supported physical therapy goals by helping patients perform prescribed exercises safely and effectively.
- Ensured continuity of care by maintaining accurate records of all interactions, interventions, observations, and outcomes related to each patient''s progress.
- Delivered high-quality personal care services that improved overall health outcomes for patients with various medical conditions or disabilities.
- Coordinated transportation arrangements for medical appointments or other outings as needed while ensuring safety at all times during transport transitions.
- Adapted caregiving approach based on individual cultural differences among diverse patient populations.
- Assisted patients with mobility needs, using proper body mechanics to prevent injury while transferring or repositioning them.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Helped with home management tasks, meal preparation, grocery shopping, and routine cleaning.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted patients with personal requirements for housekeeping and grooming assistance.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Ran errands for patients, did shopping, and picked up other necessities.
- Planned and cooked nutritious meals to meet specific dietary needs.
- Organized medication and provided reminders according to schedule.
- Provided safe mobility support to help patients move around personal and public spaces.
- Assisted patients with self-administered medications.
- Arranged transportation and accompanied patients to doctors' offices and errands.
Cashier
99 Cents Only
09.2021 - 07.2022
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Prevented loss by vigilantly monitoring potential theft or fraud situations instore.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.
- Developed rapport with regular customers, offering personalized service that fostered brand loyalty.
- Improved transaction speed without sacrificing accuracy by staying up-to-date on product pricing changes.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Tallied cash drawer at beginning and end of each work shift.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Used POS system to enter orders, process payments and issue receipts.
- Learned duties for various positions and provided backup at key times.
- Worked with floor team and managers to meet wide range of customer needs.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Processed refunds and exchanges in accordance with company policy.
Activity Director's Assistant
Merrill Gardens
05.2019 - 07.2020
- Collaborated on program operations with Activities Director, including offering feedback from participants and improvement recommendations.
- Worked with clients to improve life choices and maximize benefits of programs.
- Detailed program operations and participant activities with comprehensive recordkeeping.
- Oversaw day-to-day activities of residents in Senior Living facility.
- Determined needed and relevant interventions based on each client's cognitive abilities and current needs.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Handled calls to address customer inquiries and concerns.
- Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
- Transported Groceries and mail and other packages to customer locations.
- Developed team communications and information for meetings.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Cook
Merrill Gardens
04.2018 - 05.2019
- Prepared food items to meet recipes, portioning, cooking and waste control guidelines.
- Planned lunch, dinner and bar menus, as well as special menus for in-house special events and catering.
- Prepared cooking supplies, ingredients and workstations during opening and closing procedures to maximize efficiency.
- Changed and sanitized all cutting boards, benches and surfaces between tasks to avoid cross-contamination.
- Prepared identical dishes numerous times daily with consistent care, attention to detail and quality.
- Planned promotional menu additions based on seasonal pricing and product availability.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
Delivery/ Customer Service
InsideoutTH Ink
11.2014 - 04.2018
- Take calls for orders, customer service , answer phones, emails , stay on top of inventory , organize files, what ever was asked to be done I was the on to do it.
Cook / Prep Cook/ Server
05.2015 - 11.2015
- Cooking food as the tickets come in cook to order steaks, pizza, chicken, salads, friesect.
- Prep anything that needed to be prep for the week, next shift and or day.
Entry Level/ Leader
Helium Consulting Inc
11.2014 - 04.2015
- Morning meetings to work on pitch, sales.
- How to become a manager and being your ownboss running your own business.
- Once you become a Leader you got to conduct interviews tostart building your team and training.
- Face to face marketing going door to door Wal-Mart Neighborhood Market.
Cashier/ Customer Service
10.2013 - 04.2014
- Cashier and working customer service desk answer phones transfer calls , handlingrefunds, returns, money orders and helping customers with there needs.
Cashier/ Shift Manager
03.2012 - 10.2013
- Taking orders front counter working drive thru handling money, open the restaurant andclose.
- Counting inventory putting it in the computer conducting interviews for the GM andkeeping the store clean making sure everyone is doing there job.
Customer Service Agent
Terrible Herbst Car Wash
05.2007 - 03.2012
- Greet customers and put in there license plate as they drove up to the window up sale andprovide them with any car care products they may need.
Education
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Las Vegas High School High School
Las Vegas, NevadaCNA Certification - CNA
Mission Career College
Victorville, CA12.2023
Skills
- Intermediate
- Management: Intermediate
- Trainer: Expert
- Cashier
- Computer literate
- Cooking
- Customer service
- English
- Fashion
- Inventory
- Marketing
- Market
- Meetings
- Money
- Window
- Next
- Sales
- Answer phones
- Trainer
- Operational improvement
- Project organization
- Supervision
- Relationship development
- Process improvement
- Team management
- Problem resolution
- MS Office
- Business operations
- Medication reminders
- Emotional Support
- Patient Management
- Indirect Patient Care
- Mobility support
- Personal Care
- Social interaction
- Disability Support
- Personal Hygiene Assistance
- Mental Health Support
- Mobility Assistance
- Patient Assessments
- Medication Management
- Laundry services
- Medical office administration
- Compassionate Care
- Elderly Care
- Companionship skills
- Appointment Coordination
- Vital signs monitoring
- Housekeeping
- Meal Preparation
- Medical Documentation
- Direct Patient Care
- Grocery shopping
- Recreational Activities
- Transportation Assistance
- Exercise Encouragement
- Physical therapy assistance
- Housekeeping tasks
- HIPAA Compliance
- ADL Assistance
- Patient Companionship
- Basic Housekeeping
- First aid and safety
- Compassionate communication
- Daily living assistance
- Nutrition knowledge
- Strong Ethics
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 3 staff members.
- Resolved product issue through consumer testing.
- Achieved Result by completing Task with accuracy and efficiency.
Certification
- First Aid/CPR Certified
- Licensed CNA -2024
- Area of certification Home Health Aid -2024
- BLS certification
Timeline
Care Provider
IHSS Public Authority
11.2021 - Current
Cashier
99 Cents Only
09.2021 - 07.2022
Activity Director's Assistant
Merrill Gardens
05.2019 - 07.2020
Cook
Merrill Gardens
04.2018 - 05.2019
Cook / Prep Cook/ Server
05.2015 - 11.2015
Delivery/ Customer Service
InsideoutTH Ink
11.2014 - 04.2018
Entry Level/ Leader
Helium Consulting Inc
11.2014 - 04.2015
Cashier/ Customer Service
10.2013 - 04.2014
Cashier/ Shift Manager
03.2012 - 10.2013
Customer Service Agent
Terrible Herbst Car Wash
05.2007 - 03.2012
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Las Vegas High School High School
CNA Certification - CNA
Mission Career College