Rebekah Foster
Human Services
Pleasant Hill,Iowa
Summary
Dedicated and passionate professional with a strong ability to assist clients and their families in a professional manner. Demonstrated success in effectively working with individuals from diverse lifestyles and backgrounds. Proven managerial and organizational skills, honed through extensive experience in human services and customer services. Self-motivated and driven, with a genuine passion for helping others. Possesses strong interpersonal skills, fostering positive and meaningful connections with clients.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Home Care Coordinator
Allpro Homecare
03.2024 - Current
- Recruiting, hiring and onboarding of caregivers
- Maintaining client schedules
- Responsible for acceptance of new veteran referrals and accurate data entry of client demographics, service authorization and service needs into designated scheduling software
- Responsible for initiating contact with new clients within 24 hours of new referral and staff within one week
- Responsible for daily staffing and scheduling caregivers to maximize client authorized hours of service to meet agency KPI metrics
- Maintains timely communication with Director, other Coordinators, and clients with any change of condition, critical incidents, schedule adjustments
- Discerns client services required as outlined in service agreement, urgent requests, and care plans
- Recruits, interviews, and completes onboarding process of new caregivers to meet the staffing needs for assign caseload
- May be asked to attend local job fairs and participate in local recruitment activities
Program Manager
Balance Autism
04.2023 - 02.2024
- Ensures appropriate recruitment, selection, and retention of Adult Autism Associate staff
- Assures proper training and ongoing education for Adult Autism Associate staff for all current and future person served
- Provides information to Director to ensure effective and appropriate budgeting for Adult Services operations
- Ensures proper implementation of program plan
- Obtains information for reports to ensure proper management of areas of responsibility
- Hires, schedules, trains, and evaluates Autism Associates running the programming for persons served
Care Coordinator
Golden Heart Senior Care
12.2021 - 02.2023
- Maintain relationships with clients and staff members
- Performs as a resource for questions, comments, complaints, etc
- Be a main contact for clients, their families, case managers, and employees
- Reports to President(s) and/or Office Manager regarding different questions, comments, complaints etc
- Recommend/provide different resources for clients within the state to improve and sustain a better quality of life
- Handles employment-related inquiries from applicants, employees, and supervisors, referring complex and/or sensitive matters to the appropriate staff
- Attends and participates in employee disciplinary meetings, terminations, and investigations
- Participates in employee recruiting, hiring, trainings, and conducting interviews
- Assists with de-escalation/crisis situations
- Fills in to work open shifts as needed
- Performs intake evaluations with new clients VA/Private Pay
- Assists with scheduling for caregivers and clients
- Reports medications concerns, errors, to Dr.'s, pharmacists, etc
- Reviews referrals for potential new clients that are on approved waivers (BI, ID, etc)
- Perform training and orientation of new staff
- Review documentation to ensure compliance with state regulations
Client Care Scheduler
Iowa Home Care
07.2021 - 11.2021
- Scheduling all visits/hours ordered by the client's physician, with the home health aides, homemakers, respite, and skilled nursing visits
- Communicating with home health aides/nurses regarding their schedules and all pertinent client information
- Maintaining employee/client calendars in the agency database
- Responding to all questions by staff, clients, and others regarding scheduling of clients, in a professional manner
- Filling in to cover client care visits as needed when other coverage is unavailable
- Providing continuous over-the-top customer service to staff and clients
In Home Caregiver
Vibrant Homecare
12.2019 - 07.2021
- Assist clients with cleaning, cooking, shopping, bathing, transportation, mobility assistance, and any other services they may need due to physical or intellectual/emotional disability
- Support seniors and the elderly by helping with every day tasks and activities of daily living that may become more difficult with age
- Also work with individuals who have physical or intellectual disabilities, helping them reach their goals through skill development and support at their home or in the community
- The mission is to help our clients live at home and be as independent as possible
Team Lead/Supervisor
Candeo
04.2019 - 12.2019
- Team leaders are responsible for assisting Daily Service Managers in providing high quality residential services to Candeo clients
- This position heavily involves providing direct support to clients in the community along with administrative and leadership duties
- These duties include preparing reports, communication with other staff/client involved parties, training new staff and oversight of medication and health supports
- Team Leaders are responsible for being the lead staff in one of our client sites and will be working with individuals with Intellectual, Brain Injury and/or Mental Health disabilities in their own homes
- Team Leads provide community based services and supports to help our clients live independently
Mental Health Technician
MercyOne
12.2018 - 02.2019
- Responsible for providing direct patient care within the Behavioral Health Services in accordance with the patients' needs and individualized care plans
- Maintains and employs a therapeutic perspective/approach when dealing with patients and unit guests
- Relates to patients in a non-judgmental, accepting, helpful, respectful manner
- Develops, and facilitates psycho-education and diversionary activities for patients in accordance with daily schedules and the patient's treatment plan
- Responsible for thorough documentation of
- Promotes communication with patients, family and hospital guests
- Demonstrates working knowledge of psychiatric disorders in defined area of service
- Ensures that clinicians are notified promptly of urgent/emergent situations
- Promotes maintenance of therapeutic milieu by encouraging patients' participation in assigned activities
- Engages in therapeutic conversation with patient and interacts with them in accordance with appropriate therapeutic boundaries
- Participates actively in necessary crisis intervention within the Psychiatric Services Department and throughout the hospital as needed and when availability permits
Residential Coordinator
OPTIMAE LIFESERVICES
04.2018 - 11.2018
- Ensure the site is clean and equipped with all needed supplies (i.e., cleaning products, furniture, kitchen utensils, paper products)
- Report concerns at the Monday morning business meetings or as needed
- Make sure the staff have all needed material to do their job effectively (i.e., contact notes, staff log, time sheets, incident reports, leave requests)
- Responsible for dispersing team member weekly site schedule and finding replacements for shifts that need to be replaced
- Make sure that the customers have all their medications and all other medical forms (i.e., blood sugar flow sheet, schedule II count off sheet, blood pressure flow sheet)
- Check each morning to ensure that all site team members are signing off when monitoring medication administration
- Participate in disciplinary actions and exit interviews with Service Coordinator
- Be available to answer all team member questions
- Train new team members and conduct individual specific training and complete onboarding forms
- Provide at least 24 hours of direct customer services weekly
- Attend all doctor appointments
- Make sure that the customer is scheduled for recommended routine blood draws and utilize blood draw forms
- Keep quarterly chart requirements updated and/or completed (rights restrictions, progress notes)
Education
Bachelor of Arts - Human Services
Ottawa University
Online08-2025
Associate's - Human Services
Des Moines Area Community College
Des Moines, IA05.2017
Skills
- Interviewing
- Leadership
- EMR Systems
- Vital Signs
- Social Work
- Customer service
- Conflict Management
- Behavioral Health
- Crisis Intervention
- Medical Office Experience
- Recruiting
- Spanish
- Medication Administration
- Program management
- Caregiving
- Administration
- Intermediate
- Supervising experience
- Multi-line phone systems
- Developmental Disabilities Experience
- Case Management
- Medical Records
- Medical Receptionist
- Office management
Certification
Driver's License
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Home Care Coordinator
Allpro Homecare
03.2024 - Current
Program Manager
Balance Autism
04.2023 - 02.2024
Care Coordinator
Golden Heart Senior Care
12.2021 - 02.2023
Client Care Scheduler
Iowa Home Care
07.2021 - 11.2021
In Home Caregiver
Vibrant Homecare
12.2019 - 07.2021
Team Lead/Supervisor
Candeo
04.2019 - 12.2019
Mental Health Technician
MercyOne
12.2018 - 02.2019
Residential Coordinator
OPTIMAE LIFESERVICES
04.2018 - 11.2018
Bachelor of Arts - Human Services
Ottawa University
Associate's - Human Services
Des Moines Area Community College
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