Deborah Piercy
Matthews,NC
Summary
Dynamic Office Administrator with a proven track record at SunGard Data Systems, enhancing workflow efficiency through innovative document management and effective scheduling. Skilled in customer engagement and inventory management, I consistently improved team productivity and streamlined operations, fostering a collaborative environment that elevated service delivery and satisfaction.
Overview
20
20
years of professional experience
Work History
Office Administrator/Assistant
NC Department of Corrections
Charlotte, NC
02.2008 - 04.2010
- Managed office correspondence and maintained organized filing systems to enhance operational efficiency.
- Coordinated scheduling and logistics for internal meetings and external appointments, ensuring seamless communication.
- Assisted in processing confidential documentation while adhering to compliance regulations and policies.
- Developed and implemented office procedures to streamline workflows and improve overall productivity.
- Trained new staff on administrative protocols and software applications, fostering a collaborative work environment.
- Monitored inventory levels of office supplies, placing orders as needed to maintain adequate resources.
- Responded promptly to inquiries from staff and stakeholders, providing accurate information and support services.
- Collaborated with team members to identify process improvements, enhancing service delivery within the department.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Contributed to a positive work environment by fostering strong working relationships among colleagues.
- Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
- Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.
- Reconciled account files and produced monthly reports.
- Reduced administrative errors by diligently proofreading office documents and maintaining accurate records.
- Maximized office space utilization by maintaining a clean, organized work environment that encouraged productivity and efficiency.
- Facilitated smooth operations by maintaining updated inventory records, anticipating supply needs, and placing timely orders for essential materials.
- Improved workplace efficiency with the regular maintenance of office equipment and proactive troubleshooting of technical issues.
- Coordinated office maintenance and repairs, ensuring safe and pleasant working environment.
- Enhanced efficiency by automating routine tasks, allowing staff to focus on more strategic projects.
- Maintained confidentiality of sensitive information, adhering to strict data protection policies.
- Improved office efficiency by streamlining filing systems, ensuring documents were easily accessible.
Office Administrator
SunGard Data Systems
Charlotte, NC
04.1990 - 03.2007
- Managed office supplies inventory, ensuring availability and cost efficiency.
- Coordinated scheduling for meetings and appointments, optimizing team productivity.
- Maintained accurate records of employee attendance and leave requests.
- Assisted in onboarding new employees, providing training on office procedures.
- Developed filing systems that improved document retrieval speed and organization.
- Streamlined communication between departments using project management tools.
- Implemented process improvements that enhanced workflow efficiency across teams.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Safeguarded company information by maintaining strict confidentiality protocols and ensuring secure document storage practices.
- Boosted productivity by prioritizing tasks, managing schedules, and coordinating meetings for staff members.
- Enhanced team collaboration with the establishment of clear communication channels and guidelines.
- Oversaw inventory management, ensuring office supplies were adequately stocked without overordering.
- Implemented digital document management system, reducing paper waste and promoting environmental sustainability.
- Streamlined appointment scheduling for executives, optimizing their daily agendas for maximum productivity.
- Facilitated transition to remote work by setting up efficient virtual office systems, maintaining productivity during challenging times.
- Streamlined inter-departmental communication with introduction of centralized online platform.
- Managed executive travel arrangements, optimizing itineraries for cost-effectiveness and time management.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Organized spaces, materials and catering support for internal and client-focused meetings.
Education
Office Administration
Catawba Valley Community College
Hickory, NC05.1972
Skills
Office management
File organization
Customer engagement
Verbal communication
Document management
Mail handling
Bookkeeping
Telephone reception
Document scanning
Customer relationship management (CRM)
Scheduling appointments
Scheduling
File maintenance
Calendar management
Report preparation
Schedule and calendar management
Word processing
Inbound phone call handling
Supply inventory
Spreadsheet development
Inventory management
Managing office supply inventory
Office supply management
Expense reporting
Meeting coordination
Mail routing
Travel coordination
Typing number words per minute
Software expertise
Business correspondence
Time management
Office administration
Administrative support
Database entry
Timeline
Office Administrator/Assistant
NC Department of Corrections
02.2008 - 04.2010
Office Administrator
SunGard Data Systems
04.1990 - 03.2007
Office Administration
Catawba Valley Community College