DEBORAH POWELL
T-Mobile for Business
Powder Springs,GA
12
years of professional experience
Results-driven Account Management and Customer Success professional with over 10 years of experience enhancing client relationships and driving retention in telecommunications, insurance, retail, and technology sectors. Expertise includes consultative selling, Salesforce CRM, cross-functional collaboration, and process improvement. Committed to delivering value through exceptional customer experiences and fostering sustainable business growth.
Work History
Business Technical Support Specialist
1 Year- Delivered enterprise technical support for government, enterprise, and SMB customers, enhancing user experience.
- Resolve complex customer issues while maintaining high customer satisfaction.
- Collaborate with engineers and business partners to resolve escalated issues.
- Documented customer interactions to improve service delivery and ensure service excellence.
- Acted as a trusted escalation resource for leadership and frontline support teams, facilitating timely issue resolution.
Account Manager
2 Years 10 Months- Managed 150+ client accounts, ensuring high levels of customer satisfaction.
- Reconciled $2 million in outstanding premiums with high accuracy, maintaining financial integrity.
- Led initiatives for customer retention and contract renewals, enhancing client loyalty.
- Leveraged Salesforce CRM to maintain accurate client records.
- Collaborated with cross-functional teams to improve operational efficiency.
- Developed training materials and improved operational processes.
Sales & Acquisition Specialist
1 Year 5 Months- Generated qualified leads through inbound and outbound prospecting.
- Increased monthly revenue by 17% through targeted sales strategies.
- Developed strong customer relationships through tailored engagement.
- Streamlined acquisition processes, enhancing overall effectiveness.
Assistant Store Manager
3 Years 3 Months- Assisted Store Manager in overseeing daily retail operations to enhance team performance and customer service.
- Assisted the Store Manager in overseeing daily retail operations, team performance, and customer service.
- Supported hiring, onboarding, and scheduling to streamline staffing and ensure effective payroll and performance management.
- Resolved escalated customer concerns while promoting a positive customer experience.
- Maintained merchandising standards, inventory accuracy, and loss prevention compliance.
- Managed opening and closing procedures, cash handling, and operational compliance.
- Supported hiring, onboarding, scheduling, payroll, and performance management.
Senior Case Management Representative
3 Years 7 Months- Resolved complex provider and member issues, enhancing customer satisfaction.
- Guided customers through insurance processes and benefit questions to ensure clarity and understanding.
- Delivered exceptional customer service in high-volume environments.
- Collaborated across departments to streamline service delivery.
- Maintained compliance with HIPAA and company policies.
Customer Retention Manager
3 Years 3 Months- Led customer retention initiatives, enhancing customer loyalty through targeted engagement.
- Analyzed customer trends to refine retention strategies, driving more effective outreach.
- Utilized CRM systems to manage customer relationships, streamlining communication and support processes.
Education
Bachelor of Science - Software Engineering
Skills
Account Management: Account Management
Enterprise Account Management
Portfolio Management
Contract Renewals
Customer Retention
Customer Success & Client Relations: Customer Success
Customer Onboarding
Customer Advocacy
Client Relationship Management
Stakeholder Management
Executive Communication
Consultative Selling
Business Operations: Process Improvement
Business Reviews
Escalation Management
Cross-Functional Collaboration
Strategic Problem Solving
Training & Development
Technical & Industry Expertise: Enterprise Customer Support
Technical Troubleshooting
Claims Resolution
HIPAA Compliance
CRM & Analytics: Salesforce CRM
Microsoft Excel
Microsoft Office Suite
Google Workspace
Data Analysis
AI Tool Proficiency
Accomplishments
- Increased monthly sales revenue by 17%
- Exceeded monthly sales goals by 15%
- Managed 150+ client accounts
- Reconciled $2 million+ in financial transactions
- Led customer retention initiatives across multiple organizations
- Developed employee training materials and operational improvements
- Coached employees to improve customer satisfaction and sales performance
Timeline
Business Technical Support Specialist
T-Mobile for Business
08.2025 - CurrentRead More
Account Manager
Atlantic American
10.2022 - 08.2025Read More
Sales & Acquisition Specialist
AutoNation
05.2021 - 10.2022Read More
Assistant Store Manager
OfficeMax
02.2018 - 05.2021Read More
Senior Case Management Representative
Anthem
10.2017 - 05.2021Read More
Customer Retention Manager
Verizon
07.2014 - 10.2017Read More
Colorado Technical University
Bachelor of Science from Software Engineering
Read More