Summary
Overview
Work History
Education
Skills
Timeline
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Deborah Pupo Quevedo

Miami,FL

Summary

Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals have over 7 years of customers service experience dealing with guests coming in and out from hotel residence experience working in warehouse house bilingual perfect speaking and writing both English and Spanish experience handling cash Management computer

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.

Overview

7
7
years of professional experience

Work History

AutoZone

Front Desk Position
Miami, FL
03.2024 - 08.2024
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Front desk receiving calls sending emails customer service customer coming in and out sales car peaces
  • Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
  • Completed day-to-day duties accurately and efficiently.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.

Construction Worker

Construction
Miami, FL
09.2022 - 12.2023
  • Positioned, aligned or sealed concrete wall sections or pipes.
  • Displayed high standards for quality workmanship and routinely double-checked work.
  • Utilized two-way radios and hand signals to coordinate communication between equipment operators.
  • Repaired damaged structures with appropriate materials including wood and metal components.
  • Maintained clean, safe working environment by removing debris from job site prior to shift completion.
  • Measured distances accurately using tape measures or laser measuring devices.
  • Met company and OSHA safety guidelines for work site operations to minimize worker risk.
  • Mixed concrete, mortar and other materials to prepare building material.

Warehouse Assistant

Warehouse Group
Miami
10.2023 - 11.2023
  • Managed weekly cycle counts to ensure accurate inventory levels are maintained.
  • Updated inventory and production information using warehouse management systems and scanner guns.
  • Used hand pallet truck to transport heavy material within the facility.
  • Computed shipping, storage or demurrage charges using computer or price list.
  • Scheduled large shipments and planned logistics to reserve sufficient storage space for incoming items.
  • Monitored temperature control systems within the warehouse environment.
  • Performed daily cycle counts to ensure accuracy of inventory records.
  • Marked and labeled containers with accurate shipping information to prevent delays.
  • Organized materials on pallets according to size, weight, and type of item.
  • Organized warehouse racks to ensure efficient storage of goods.
  • Examined shipment contents and compare with manifests, invoices or orders to verify accuracy.

Valet Parking Supervisor

Reef One
Miami, FL
02.2018 - 10.2023

•park cars

•key hold

•input in system

•ticket handler

•Guest interaction

• Customer Service

  • Ensured valet staff adhered to company policies and procedures.
  • Enforced safety protocols for both customers and employees when operating motorized vehicles.
  • Provided support and guidance to new hires during the onboarding process.
  • Greeted customers and took car keys to park vehicles in available spots.
  • Issued ticket stubs and gave customers matching stub for locating parked vehicles.
  • Greeted guests, explained valet procedures and answered questions to drive satisfaction and repeat business.
  • Greeted guests and answered questions about valet service, directions and local attractions.
  • Addressed problems head-on and worked with customers, personnel and supervisors to resolve concerns.
  • Trained personnel on proper techniques for handling customer requests courteously and promptly.
  • Notated damages to vehicles to reduce exposure to risk and lawsuits.
  • Parked and retrieved guest vehicles quickly to avoid long wait times.
  • Maintained cleanliness of service area by sweeping, mopping and organizing.

Fresco Y Mas

Customer Service Department
Miami, FL
10.2017 - 10.2019
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Identified needs of customers promptly and efficiently.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Managed inventory and supplies to ensure materials were available when needed.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Completed routine maintenance and repair.
  • Maintained updated knowledge through continuing education and advanced training.
  • Recognized by management for providing exceptional customer service.
  • Worked effectively in team environments to make the workplace more productive.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.

Server

Casa tua cocina
Miami, FL
08.2017 - 07.2019
  • Filled condiments and napkin containers during slack periods.
  • Satisfied customers by topping off drinks and offering condiments, napkins and other items.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
  • Trained new employees on restaurant procedures and plating techniques.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Prepared drinks according to standard recipes.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Provided exceptional service to high volume of daily customers.

Education

GED -

Miami Senior High Schools
Miami, FL
07-2020

Skills

  • Communication
  • Active listening
  • FLUENT IN Spanish/ English
  • Analytical thinking

  • Collaboration
  • Flexible and adaptable
  • Supervision and leadership
  • Planning
  • Team management
  • Computer skills
  • Scheduling
  • Task prioritization
  • Team building
  • Friendly, positive attitude
  • Training & Development

Timeline

AutoZone

Front Desk Position
03.2024 - 08.2024

Warehouse Assistant

Warehouse Group
10.2023 - 11.2023

Construction Worker

Construction
09.2022 - 12.2023

Valet Parking Supervisor

Reef One
02.2018 - 10.2023

Fresco Y Mas

Customer Service Department
10.2017 - 10.2019

Server

Casa tua cocina
08.2017 - 07.2019

GED -

Miami Senior High Schools
Deborah Pupo Quevedo