Overview
Work History
Education
Skills
Timeline
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Deborah Reardon

Brockton,MA

Overview

19
19
years of professional experience

Work History

Inventory Control Coordinator

Specialty Commerce Corp
11.2021 - 07.2025
  • Streamlined warehouse operations for increased efficiency through effective coordination with team members.
  • Managed high volume of inbound and outbound shipments, prioritizing time-sensitive deliveries.
  • Coordinated physical inventories, establishing a systematic approach that reduced errors and saved time during recounts.
  • Facilitated cross-departmental communication, ensuring timely delivery of products to customers.

Call Center Team Lead

Specialty Commerce Corp
01.2018 - 11.2021
  • Responded to team support questions quickly to maintain call center efficiency.
  • Handled advanced issues with calm, knowledgeable and professional approach.
  • Ensured high-quality service by monitoring calls, providing feedback, and coaching team members on areas for improvement.
  • Evaluated individual agent performance regularly, identifying areas for improvement and creating targeted action plans accordingly.

Call Center Representative

Specialty Commerce Corp
12.2006 - 11.2021
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
  • Mentored new hires as they navigated our systems and protocols, fostering teamwork within the call center.
  • Identified upselling opportunities to increase revenue generation.
  • Followed up with customers about resolved issues to maintain high standards of customer service.

Education

Quincy High
Quincy, Ma

Graduate And Licensed -

Mansfield Beauty Academy
Quincy, MA

Skills

  • Excellent Customer Service and Satisfaction Skills
  • Ability to work independently, as well as with a team
  • Personable and professional demeanor
  • Skilled in multitasking, while maintaining a high level of accuracy
  • Attention to detail
  • Maintaining stock levels
  • Forklift operation
  • Inventory counts
  • Inventory organization
  • Discrepancy investigation

Timeline

Inventory Control Coordinator

Specialty Commerce Corp
11.2021 - 07.2025

Call Center Team Lead

Specialty Commerce Corp
01.2018 - 11.2021

Call Center Representative

Specialty Commerce Corp
12.2006 - 11.2021

Quincy High

Graduate And Licensed -

Mansfield Beauty Academy

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Deborah Reardon