Deborah Reardon
Brockton,MA
Overview
19
19
years of professional experience
Work History
Inventory Control Coordinator
Specialty Commerce Corp
11.2021 - 07.2025
- Streamlined warehouse operations for increased efficiency through effective coordination with team members.
- Managed high volume of inbound and outbound shipments, prioritizing time-sensitive deliveries.
- Coordinated physical inventories, establishing a systematic approach that reduced errors and saved time during recounts.
- Facilitated cross-departmental communication, ensuring timely delivery of products to customers.
Call Center Team Lead
Specialty Commerce Corp
01.2018 - 11.2021
- Responded to team support questions quickly to maintain call center efficiency.
- Handled advanced issues with calm, knowledgeable and professional approach.
- Ensured high-quality service by monitoring calls, providing feedback, and coaching team members on areas for improvement.
- Evaluated individual agent performance regularly, identifying areas for improvement and creating targeted action plans accordingly.
Call Center Representative
Specialty Commerce Corp
12.2006 - 11.2021
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Mentored new hires as they navigated our systems and protocols, fostering teamwork within the call center.
- Identified upselling opportunities to increase revenue generation.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Education
Quincy High
Quincy, MaGraduate And Licensed -
Mansfield Beauty Academy
Quincy, MASkills
- Excellent Customer Service and Satisfaction Skills
- Ability to work independently, as well as with a team
- Personable and professional demeanor
- Skilled in multitasking, while maintaining a high level of accuracy
- Attention to detail
- Maintaining stock levels
- Forklift operation
- Inventory counts
- Inventory organization
- Discrepancy investigation
Timeline
Inventory Control Coordinator
Specialty Commerce Corp
11.2021 - 07.2025
Call Center Team Lead
Specialty Commerce Corp
01.2018 - 11.2021
Call Center Representative
Specialty Commerce Corp
12.2006 - 11.2021
Quincy High
Graduate And Licensed -
Mansfield Beauty Academy