Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sandra Pence

Lancaster,OH

Summary

Results-driven Inventory Control Specialist with excellent problem-solving, analytical and organizational abilities and strong focus on collaborating with employees to resolve business, customer and vendor issues quickly. Works alone or as part of team to manage high volumes of work in fast-paced environments.

Overview

16
16
years of professional experience

Work History

Inventory Control Coordinator

Nexeo Plastics
09.2019 - Current
  • Completed cycle counts to maintain accuracy of records.
  • Recorded information, shortages, and discrepancies to keep records current and accurate.
  • Audited and corrected discrepancies in inventory numbers.
  • Reconcile Customer Inventory Records
  • Maintain open lines of Communication with Business Partners

Customer Service Representative

Nexeo Plastics
03.2007 - 09.2019
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.

Education

Associate of Applied Science - Accounting

Southeastern Business College
Lancaster, Ohio
12.2002

Associate of Applied Science - Business Management

Southeastern Business College
Lancaster, Ohio
12.2002

High School Diploma -

Lancaster High School
Lancaster, Ohio
06.1993

Skills

  • Customer Satisfaction
  • SAP
  • Inventory and Supply Control
  • Document Verification
  • Accurate Reporting
  • Client Correspondence

Timeline

Inventory Control Coordinator

Nexeo Plastics
09.2019 - Current

Customer Service Representative

Nexeo Plastics
03.2007 - 09.2019

Associate of Applied Science - Accounting

Southeastern Business College

Associate of Applied Science - Business Management

Southeastern Business College

High School Diploma -

Lancaster High School

Similar Profiles

CREATE PROFILE
Sandra Pence