Deborah Richardson
Hawley,PA
Summary
I am a highly motivated and results-driven sales professional seeking a challenging opportunity to leverage my skills and experience in a dynamic sales environment.
Overview
18
18
years of professional experience
Work History
Operations Analyst
Bank of America
09.2019 - Current
- Responsible for the day-to-day analysis, research, and resolution of varied problems with processing FX payments and Same Day returns
- Functions include administering defined procedures, analysis and report generation, and exception processing
- Coordinates the implementation of products/services and operational solutions
- May assist in designing, documenting, implementing, and monitoring of new products/services
Sales Consultant
Bank of America
01.2018 - 09.2019
- Worked in a fast-paced, changing environment that requires accuracy, multi-tasking and communicating in an efficient manner
- Collaborated with a team of professional preferred sales agents and managers in an inbound call center
- Communicated with clients throughout the entire shift with structured breaks
- Navigated multiple computer systems while interacting with the client
- Listened to and provided understanding and needs-based sales solutions for our clients
- Met and exceeded critical performance standards
Sales Consultant
Verizon Communications
03.2007 - 07.2017
- Worked in a fast-paced, changing environment that requires accuracy, multi-tasking and communicating in an efficient manner
- Collaborated with a team of professional preferred sales agents and managers in an inbound call center
- Communicated with clients and recommended products based on customer needs
- Met and exceeded critical performance standards
Education
Associate of Arts - Paralegal Studies
05-1994
- Dean's List
Skills
- Excellent communication skills
- Teamwork
- Self-motivation
- Ambition
- Organization
- Critical thinking
- Positive attitude
- Confidence
- Operational efficiency
- Customer relationship management
- Time management
Diamond Club Sales Consultant - Verizon
Top Sales Consultant
Timeline
Operations Analyst - Bank of America
09.2019 - Current
Sales Consultant - Bank of America
01.2018 - 09.2019
Sales Consultant - Verizon Communications
03.2007 - 07.2017
Lackawanna College - Associate of Arts, Paralegal Studies
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