DEBORAH R. JACKSON
Colorado Springs,Colorado
Summary
To join the team at MedRide LLC in Colorado Springs as a dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
21
21
years of professional experience
Work History
Administrative Assistant
Ada County Juvenile Clinical Services
Boise , ID
02.2022 - 09.2024
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Scheduled the appointments for Mental and Alcohol/Drug evaluations ordered from the Juvenile Court for the Juveniles ages 13-17 with our clinicians.
- Sent emails/phone calls to clients, probation officers, clinicians, and followed up the day before each scheduled appointment to ensure attendance.
- Obtained and submitted all the necessary paperwork and authorization information, insurance, and state compliance records.
- In accordance with the rules and procedures, I submitted the evaluations before the court date, providing additional documentation to all parties involved.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
IT Administrative Assistant
Boise School District Department
Boise , ID
11.2014 - 11.2022
- As the IT Administrative Assistant, I was the first point of contact for the IT department. Extremely heavy call/email correspondence volume. My role required me to provide assistance and support within the first contact to our department. My additional responsibilities included working and helping maintain the budget, ordering all office supplies, filling in on the IT help desk for IT issues for the employees and students/parents of the district; setting up and arranging all meetings and conferences; being the core person to order all devices for the district, and making travel arrangements. Developed a very close relationship with all departments of the district. Responsible for implementation and introduction of the new inventory program for the entire district.
Librarian/Assistant IT Coordinator
Boise Schools/Highlands Elementary
Boise , ID
08.2003 - 11.2014
- Essential Duties and Responsibilities
Performed library duties, not limited to the following: checking books and materials in and out, assisting students and staff in locating books and electronic research materials, shelving books, and collection management. Present information about computer and/or library functions, including how to use the computer lab and/or library, the online catalog, and computer/web-based resources.
Coordinated with teachers to ensure material related to, and required for, teaching curriculum is available; and may conduct ISAT study activities.
Maintain inventory of books, periodicals, and related computer lab and/or library materials, including processing and cataloging new materials.
Assisted students with research projects, research methods, and locating reference and research materials. Interact with students by organizing activities that encourage and motivate students to read.
Answered phones and emails, and responded to inquiries from students, staff, parents, and the public.
Hold and promote a Library fundraiser each year, working with vendor, acquiring help, and accounting for daily and end-of-book fair money transactions.
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Education
Thomas B Doherty High School
Colorado Springs, ColoradoSkills
- 40 years of experience in customer service
- 40 years of data entry experience
- Taught and also easily learn new technology programs
- Extensive experience managing daily office duties such as receiving phone calls, greeting all visitors, answering general questions, and providing answers quickly and effectively, and providing a warm and welcoming experience
- Scheduling clinical appointments and sending reports to designated departments
- Proficient in Microsoft Office, Word, Excel, and Google
- Schedule meetings, Google Chats, and meeting notes
- Experience with ordering supplies
- Able to work well in stressful situations
- A strong belief in being a team member by supporting staff wherever needed
- Ability to easily learn new responsibilities and computer applications
- Respect others, and confidentiality
Timeline
Administrative Assistant
Ada County Juvenile Clinical Services
02.2022 - 09.2024
IT Administrative Assistant
Boise School District Department
11.2014 - 11.2022
Librarian/Assistant IT Coordinator
Boise Schools/Highlands Elementary
08.2003 - 11.2014
Thomas B Doherty High School
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