DEBORAH ROBERTS
El Prado,NM
Summary
Compassionate, detail-oriented customer service professional with extensive experience supporting clients across healthcare, property management, counseling, and administrative environments. Skilled at resolving issues with patience, clarity, and professionalism.
Overview
2027
2027
years of professional experience
Work History
Airbnb Manager
Property Management
Taos, NM
01.2018 - Current
- Managed tenant communication, rent collection, maintenance coordination, and issue resolution.
- Maintained accurate records and service logs while supporting tenants and vendors.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Organized and detail-oriented with a strong work ethic.
Multiple Roles
Customer & Client Services
Austin, TX
2001 - 2023
- Delivered customer support across healthcare, mortgage, and counseling settings.
- Assisted customers as a mortgage loan officer, guiding them through application and qualification processes.
- Provided telephonic support and one-on-one communication for diverse client populations.
- Supported over 8,000 clients through recovery programs requiring attentive listening and follow-through.
- Managed documentation, scheduling, issue resolution, and escalations with professionalism.
- Self-motivated, with a strong sense of personal responsibility.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
Managerial Role
Computer Information Architects, Gryder Enterprises
Lubbock TX
- Managed bookkeeping, billing, payroll, AP/AR, and office operations.
- Handled high-volume phone support and multi-calendar scheduling.
- Improved operational workflows through strong organizational practices.
- Presented software systems to medical professionals at trade shows.
- Sold and supported training services for medical practices.
Education
NMLS Pre-Licensing Coursework -
Loan Processor Training & NMLS SAFE Certification -
School of Business (Coursework)
Texas Tech University
Chemical Dependency Counseling Program
Austin Community College
Licensed Chemical Dependency Counselor - Texas
Skills
- Customer Service & Phone Support
- Healthcare customer service
- Scheduling & Administrative Operations
- Billing, AP/AR & Bookkeeping
- Problem Resolution & De-escalation
- Data Entry & File Management
- Relationship Building & Client Support
- Customer service orientation
- Customer service expertise
- Outstanding customer service
- Friendly, positive attitude
Accomplishments
Acquired a license in Chemical Dependency Counseling in Texas
Built a Private Practice focused on healing Sexual Trauma
Spoke at Conferences regarding the Impact of Trauma and How to Heal sharing the stage with Bessel van der Kolk and Judith Herman
Timeline
Airbnb Manager
Property Management
01.2018 - Current
School of Business (Coursework)
Texas Tech University
Chemical Dependency Counseling Program
Austin Community College
Licensed Chemical Dependency Counselor - Texas
Multiple Roles
Customer & Client Services
2001 - 2023
Managerial Role
Computer Information Architects, Gryder Enterprises