Deborah Routon
Abilene,United States
Summary
Results-oriented Account Specialist engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals.
Overview
8
8
years of professional experience
Work History
Account Specialist
HIP Creative/ Orthopatients
03.2022 - Current
- Obtained pricing deals, negotiated contracts and solidified beneficial agreements.
- Prospected for new customers in target areas or demographics to bring in new business.
- Set up new customer accounts and updated existing profiles with latest information.
- Adhered to standards of quality and service as well as all compliance requirements.
- Completed routine and complex account updates to resolve problems.
- Motivated team members to meet and exceed at all our goals,
- Proposed additional service options to clients to capitalize on upsell opportunities.
- Trained and helped staff with Practice Beacon and Leadflo to ensure correct data was being acquired.
- Served customers with knowledgeable, friendly support at every stage of the practice growth model.
- Fostered lasting relationships with clients through effective communication and quick response, resulting in long-term loyalty and expanded client base.
Physician Liaison
Signature MD
05.2020 - 03.2022
- Identified decision makers within organizations, made appointments and engaged with these individuals to cultivate referral opportunities.
- Developed highly effective communication, interpersonal and persuasion skills, which were used for interacting with people of all different backgrounds and cultures.
- Documented all correspondence with practitioners' office staff and kept accurate records using HubSpot.
- Partner with Physicians entering into the concierge medicine business model and connect directly with patients to transition their care.
- Prepared for public relations presentations and plans by gathering information on business objectives, vision, brand strategy, competition and industry trends.
Practice Marketing Manager
Vein Associates Of Texas
08.2017 - 05.2020
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Created company brand messaging, collateral materials, customer events, promotional strategies and product commercialization.
- Coordinated meetings between project members and clients to develop ideas, discuss progress and set goals.
- Generated reports detailing campaign performance, customer engagement and engagement trends.
- Developed consumer-tailored print marketing materials for targeted distribution.
- Met with referring doctors to gain exposure to the practice.
Practice Manager
Beaty Facial Plastic Surgery
09.2015 - 08.2017
- Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
- Developed close working relationships with front office and back office staff.
- Boosted staff morale by offering constructive feedback and specific direction.
- Assessed processes and procedures, complying with OSHA and HIPAA regulations.
- Addressed and remedied all patient or team member issues.
- Trained interns and newly hired team members on office procedures and computer system.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
Education
Bachelor of Arts - Education
Southwestern Oklahoma State University
Weatherford, OK05.1996
Skills
- Account Updating
- Sales and Marketing
- Customer Relationship Development
- Account Investigations
- Schedule Coordination
- Business Development
- Team Goals
- Special Projects
- Client Engagement
Timeline
Account Specialist
HIP Creative/ Orthopatients
03.2022 - Current
Physician Liaison
Signature MD
05.2020 - 03.2022
Practice Marketing Manager
Vein Associates Of Texas
08.2017 - 05.2020
Practice Manager
Beaty Facial Plastic Surgery
09.2015 - 08.2017
Bachelor of Arts - Education
Southwestern Oklahoma State University
Similar Profiles
Isabella AbernathyIsabella Abernathy
Receptionist at Hip Hip Hoowray- Events and DesignsReceptionist at Hip Hip Hoowray- Events and Designs
Dylan HarveyDylan Harvey
Clinic Assistant at Scottsdale Hip and KneeClinic Assistant at Scottsdale Hip and Knee
Dawn HortonDawn Horton
Restaurant Shift Manager at Hip City VegRestaurant Shift Manager at Hip City Veg
Dola FolowoseleDola Folowosele
Infusion Oncology Pharmacist at Hendrick Cancer Center/Infusion PharmacyInfusion Oncology Pharmacist at Hendrick Cancer Center/Infusion Pharmacy
Monetta UsseryMonetta Ussery
Multi-Modality Technologist at Hendrick Health SystemMulti-Modality Technologist at Hendrick Health System