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Dynamic professional with extensive experience at UPMC East and the Commonwealth of Pennsylvania, excelling in claims processing and customer service. Proven ability to enhance operational efficiency through effective communication and meticulous attention to detail, resulting in improved claimant satisfaction and streamlined scheduling processes. Strong problem-solving skills and a commitment to regulatory compliance.


  I am caring, empathetic and patient Addiction Counselor with 20+ years of exceptional experience in helping people rediscovering themselves from disability, at risk situations, mental health and substance using disorder problems to improving the quality of their lifestyles. I have excellent interpersonal communication skills and prioritize building rapport with clients and clinical staff from a diverse background with the goal to develop, promote, implement and encourage growth beneficial to the recovery of clients struggling with substance using disorder and other underlying factor that have influenced their situations. My vision is to help restore/maintain the dignity of people experiencing substance abuse problem to overcome their addiction and become productive members of society. I am of the conviction that everyone should be given the opportunity for recovery/growth and in the process be treated with respected and dignity regardless of his/her situation. I feel positively challenged and honored to work in this environment because I have the passion for it.


Compassionate caregiver with experience at Family, skilled in vital signs monitoring and dementia care. Successfully developed individualized care plans, enhancing patient satisfaction and safety. Known for strong organizational skills and active listening, ensuring optimal patient comfort and adherence to medication schedules. Provided essential support and ensured comfort for patients, contributing to positive healthcare environment. Demonstrated strong communication and empathy through daily interactions with both patients and medical staff.

Dynamic professional with a proven track record at Durham Bulls Athletic Park, excelling in customer service and conflict management. Recognized for enhancing guest experiences through effective problem-solving and attention to detail. Proficient in ticket scanning and crowd management, ensuring safety and satisfaction during high-traffic events. Reliable team player committed to excellence.

Deborah Rowe

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Claims Taker

Data Entry Clerk

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High School Diploma -

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Claims Taker

Data Entry Clerk

High School Diploma -

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