Deborah Segun
Lagos
Summary
Dynamic professional and entrepreneur with over 12 years of extensive experience in project management and customer service. Renowned for driving business growth, leading high-performing teams, and delivering outstanding technical solutions. Expert in project management, enhancing customer relationships, promoting organizational development, providing technical support, and strategic problem-solving. Committed to continuous learning and achieving organizational excellence.
Overview
8
8
years of professional experience
Work History
Chief Executive Officer
Playway Learning Hub
, Lagos
01.2022 - Current
- Implemented strategic offerings to enhance company's suite of products and services.
- Monitored business trend forecasts and adjusted budgets and operational plans to maximize growth and opportunities.
- Cultivated strong relationships with business partners by providing exceptional customer service.
- Represented the company at industry events, conferences, and public engagements.
- Leverage expertise in promoting non-screen solutions for stay-at-home moms and families
- Speaker at parenting and school conferences on the power of the media in shaping the lives of our children.
Freelance Sales Marketer Representative
Aspro Business Solutions
, Lagos
03.2020 - 12.2024
- Assisted in developing budget plans for marketing initiatives.
- Created proposals for service and product strategies based on marketing data.
- Negotiated contracts with potential customers while maintaining favorable terms for the organization.
- Provided exceptional customer service to clients
Project Coordinator
UKF Foundation
, Lagos
01.2019 - 01.2022
- Developed and implemented project plans, established timelines, tracked progress and ensured deadlines were met.
- Created project status presentations for delivery to customers or project personnel.
- Maintained a detailed database of project information including budgeting, resources and deliverables.
- Successfully recruited 20 Care Reps for Thinkation2019 Care Center and trained them virtually and physically
- Increased potential attendance from 1,000 to 3,000 through effective call management
Chief Operating Officer/Project Manager
Leading Ladies Foundation and Business
, Lagos
12.2016 - 10.2018
- Drove performance measures for the operation, including a focus on continuous improvement.
- Conducted financial forecasting to explore strategic options and develop creative solutions to complex business issues.
- Drove revenue by cultivating successful client relations.
- Developed stratedgies to grow tge school business by 500%
- Executed programs for the foundation, boosting online presence and awareness
- Led team to deliver succeful workshops and conferences
- Facilitated business training for the student of institute with pratical insights
Education
Bachelor of Science - Botany
Obafemi Awolowo University
Ife, NigeriaSkills
- Social perceptiveness
- Customer service
- Interpersonal communication
- Research
- Customer relations
- Analytical thinking
- Communication
- Computer skills
- Project planning
- Project Management
- Entrepreneurship
- Customer Service
- Team Leadership
- Business Strategy
- Marketing
Key Achievements
- Grew business school by 500% through strategic planning and execution
- Initiated online trainings with over 800 attendees
- Boosted social media following by 100% within two months
- Successfully managed workshops and conferences with notable speakers
- Trained Business students who increased their businesses profit through practical insights
Honors and Awards
- American Essay Writing Award (2009-2010)
- Most resourceful business students award
Timeline
Chief Executive Officer
Playway Learning Hub
01.2022 - Current
Freelance Sales Marketer Representative
Aspro Business Solutions
03.2020 - 12.2024
Project Coordinator
UKF Foundation
01.2019 - 01.2022
Chief Operating Officer/Project Manager
Leading Ladies Foundation and Business
12.2016 - 10.2018
Bachelor of Science - Botany
Obafemi Awolowo University