Summary
Overview
Work History
Education
Skills
Timeline
Generic

Deborah Sellars

Boiling Springs,SC

Summary

I have an extensive background in crisis counseling and conflict resolution. I spent over 20 years working with victims of crime especially domestic violence and sexual assault. I have worked with victims through crisis counseling, hospital accompaniment, transportation and victim advocacy in both criminal and family court. The SC Victim Assistance Network and SC Law Enforcement Victim Assistance are two groups I have been very active in the past. I obtained my license in the State of SC for Life, Health, Property and Casual Insurance and have been working as an insurance producer for the past few years. My passion for victims of crime has brought me to a place in my life where I want to continue my service.

Overview

30
30
years of professional experience

Work History

Customer Service Specialist

The Knisley Allstate Agency
Taylors, SC
01.2024 - Current
  • Answered incoming customer questions regarding their insurance
  • Provided assistance to customers in understanding the explanation of coverages
  • Responded to customer emails with accurate product and service information.

Insurance Producer

Bill Jenkinson State Farm
Spartanburg, SC
05.2019 - 01.2024
  • Developed and implemented marketing plans to increase client base.
  • Conducted needs analyses for clients to determine appropriate insurance products.
  • Provided customer service by responding to inquiries, resolving complaints, and processing policy changes.

Insurance Agent

US Health Advisors
Greenville, SC
03.2018 - 05.2019
  • Developed and implemented comprehensive insurance plans for clients according to their individual needs.
  • Assessed customer risk levels and recommended appropriate coverage options.
  • Conducted research to identify competitive rates and benefits offered by other providers.

Customer Service Representative

Costco Wholesale Corp
Spartanburg, SC
01.2007 - 03.2018
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Gathered customer feedback through surveys and used the data to improve customer service.

Victim Advocate

Safe Homes Rape Crisis Coalition
Spartanburg, SC
01.2008 - 06.2012
  • Provided emotional support and comfort to victims of crime.
  • Developed and maintained relationships with victims, their families, law enforcement personnel, prosecutors, victim service providers, and other stakeholders.
  • Facilitated referrals to appropriate services for medical care, legal assistance, mental health counseling, housing, employment and other needs.

Victim Specialist

Spartanburg Police Department
Spartanburg, SC
10.1997 - 01.2007
  • Assisted victims of crime through crisis counseling, court accompaniment, SC Victims Compensation Fund, transportation to shelter

Violent Crime Counselor

7th Judicial Circuit Solicitors Office
Spartanburg, SC
08.1994 - 10.1997
  • Assisted victims of crime through the court system

Education

State of South Carolina - Certification in Victim Assistance

State of SC
05-2001

Victim Assistance Certification -

Washburn University of Topeka
Topeka, KS
05-1998

Bachelor of Arts - Experimental Psychology

University of South Carolina Upstate
Spartanburg, SC
01-1996

Skills

  • Customer Retention
  • Report Generation
  • Crisis management
  • Conflict resolution
  • Complaint Handling
  • Customer Relations
  • Customer Relationship Management (CRM)

Timeline

Customer Service Specialist

The Knisley Allstate Agency
01.2024 - Current

Insurance Producer

Bill Jenkinson State Farm
05.2019 - 01.2024

Insurance Agent

US Health Advisors
03.2018 - 05.2019

Victim Advocate

Safe Homes Rape Crisis Coalition
01.2008 - 06.2012

Customer Service Representative

Costco Wholesale Corp
01.2007 - 03.2018

Victim Specialist

Spartanburg Police Department
10.1997 - 01.2007

Violent Crime Counselor

7th Judicial Circuit Solicitors Office
08.1994 - 10.1997

State of South Carolina - Certification in Victim Assistance

State of SC

Victim Assistance Certification -

Washburn University of Topeka

Bachelor of Arts - Experimental Psychology

University of South Carolina Upstate
Deborah Sellars