Deborah Shenberger
Apex,NC
Summary
Knowledgeable retail professional driven to foster top performance and committed to service excellence. Ready to learn new skills from dynamic team while bringing value through retail experience.
Outgoing soft lines lead and lead shopper eager to contribute 10 years of experience and knowledge to talented team. Driven to go above and beyond to meet sales objectives while focusing on guest satisfaction and quality service.
Customer-focused, visionary-thinking Soft Lines Lead with over 8 years of experience in cultivating relationships, creating marketing campaigns and growing profit channels. Experienced with the kin system and windows
Self-motivated leader with skill in growing business relations, sales and generating practical solutions based on client demand.
Talented Sales Associate effective at multi-tasking and maintaining friendly attitude under pressure. Efficiently builds loyalty and long-term relationships with customers while consistently achieving individual sales goals.
Overview
7
7
years of professional experience
Work History
Lead Shopper
Lowe's Foods
Apex, United States
05.2018 - 02.2019
- Increased customer satisfaction and repeat business through relentless pursuit of resolutions to problems arising from online grocery shopping, protecting company reputation and loyal client base
- Led online grocery shopping team in delivery of groceries
- Project requiring close cooperation among members to share information and develop solutions to meet broad array of deliverables
- Worked with Lowe's Foods to Go customers to understand requirements and provide exceptional shopping service
- Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance
Soft Lines Lead
Kmart
Raleigh, NC
08.2012 - 05.2018
- Demonstrated exemplary customer service by engaging clients on sales floor
- Trained new associates in successful sales and performance strategies
- Assisted sales team with completing customer transactions and managing issues
- Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations
- Completed store opening and closing procedures, including counting drawers and managing security
- Ran weekly inventory reports to verify highest grossing products were properly stocked and readily available
Education
Bachelor of Science - Business Management
Trine University
Angola, IN05.1984
Skills
Timeline
Lead Shopper
Lowe's Foods
05.2018 - 02.2019
Soft Lines Lead
Kmart
08.2012 - 05.2018
Bachelor of Science - Business Management
Trine University
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