Deborah Shipman
Fayetteville,GA
Summary
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Overview
22
22
years of professional experience
Work History
Certified Medical Assistant
Northeast Georgia Medical Center
06.2018 - Current
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Consistently maintained up-to-date certifications, demonstrating dedication to professional development and quality patient care.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Remote Triage to include patient care and medical related questions managing 70 plus calls daily along with internal emails via MyChart
Certified Medical Assistant
North Atlanta Women's Specialist
08.2008 - 05.2018
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
Certified Medical Assistant
South Cobb OBGYN
08.2004 - 05.2007
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Assisted physicians with minor surgeries, including preparing procedure room and sterilizing instruments.
Customer Service Representative
Delta Air Lines, Inc
08.2002 - 08.2004
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Maintained up-to-date knowledge of product and service changes.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Manage approximately 60 incoming calls daily
Education
Associate of Applied Science - Certified Medical Assistant
Georgia Medical Institute-Marietta
Marietta, GA08.2004
High School Diploma -
Francis Lewis High School
Fresh Meadows, NY06.1998
Skills
- Medical Assistant (RMA)
- Electronic Health Records
- Direct Patient Care
- Customer Service
- HIPAA Compliance
- Heartsaver CPR AED (CPR AED)
- Conversant in Spanish
Timeline
Certified Medical Assistant
Northeast Georgia Medical Center
06.2018 - Current
Certified Medical Assistant
North Atlanta Women's Specialist
08.2008 - 05.2018
Certified Medical Assistant
South Cobb OBGYN
08.2004 - 05.2007
Customer Service Representative
Delta Air Lines, Inc
08.2002 - 08.2004
Associate of Applied Science - Certified Medical Assistant
Georgia Medical Institute-Marietta
High School Diploma -
Francis Lewis High School