Deborah Sims
Blue Island,IL
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers Skill with CRM systems paired with outstanding active listening and multitasking abilities. Skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
Work History
Deputy Manager of Customer Service
Marcella's Bakery
06.2020 - 11.2023
- Responded to approximately to 30 customer emails and 50-100 phone calls promptly, courteously, and professionally.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Proved successful working within tight deadlines and a fast-paced environment.
- Provided technical support to customers by responding to inquiries and resolving issues in a timely manner.
- Maintained up-to-date knowledge of company products, services, policies, and procedures.
- Recorded all customer interactions into database system accurately and completely.
- Developed innovative strategies to improve customer experience with the product or service offered by the company.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Managed time efficiently in order to complete all tasks within deadlines.
- Followed established procedures to enter and process data correctly.
- Completed data entry tasks with accuracy and efficiency.
Customer Service Representative
Mc Center Solutions
01.2018 - 06.2020
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Trained staff on operating procedures and company services.
- Investigated and resolved customer inquiries and complaints quickly.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
- Responded to high inbound calls (approximately 50-100 on average) with professionalism and accurate help.
Cashier Team Lead
Tacos Juniors
02.2017 - 01.2018
- Processed both cash and card purchases and returns.
- Communicated with customers and team members to solve problems.
- Operated cash register to record transactions accurately and efficiently.
- Trained team members on cash register operation and cash handling.
- Increased customer loyalty and retention.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Served and helped 300 customers daily.
Education
Associate of Arts - Mathematics And Computer Science
Moraine Valley Community College
Palos Hills, IL01-2021
Skills
- Customer Service Excellence
- Sales Support
- Quality Assurance
- Payment Processing
- Appointment Scheduling
- Complaint Resolution
- Data Collection and Entry
- Excellent time management skills
- Meticulous attention to detail
- Microsoft Outlook, Word, and Excel
- Decision-Making
- Bilingual (German, Spanish, English)
Certification
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
German
Full Professional
Timeline
Deputy Manager of Customer Service
Marcella's Bakery
06.2020 - 11.2023
Customer Service Representative
Mc Center Solutions
01.2018 - 06.2020
Cashier Team Lead
Tacos Juniors
02.2017 - 01.2018
Associate of Arts - Mathematics And Computer Science
Moraine Valley Community College
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