Deborah Smith
Palm Bay,FL
Summary
Results-driven professional with extensive experience at JP Morgan Chase, specializing in Alteryx programming and staff training. Known for strong problem-solving abilities and effective communication, consistently delivering impactful presentations to leadership and fostering cross-functional partnerships.
Overview
37
37
years of professional experience
1
1
Certification
Work History
Tech Risk & Controls Sr. Associate
JP Morgan Chase
04.2016 - 10.2025
- · Created, updated, and discontinued over 50 controls within an Access database and other applications.
- · Converted 50+ Access database functions to web-based functions using Alteryx.
- · Provide day-to-day technical and functional expertise via Help Desk ticket requests.
- · Present PowerPoint slides to leadership and peers, to detail projects and train application users
Business Analyst
JPMorgan Chase
10.2006 - 03.2016
- · Manage staff running Card Servicing production reporting.
- · Monitor staff performance and productivity.
- · Train and coach staff to support both individual and team growth, with a focus on report automation through Visual Basic for Applications.
- · Ensure reports are updated timely and accurately on a daily, weekly, and monthly basis.
- · Automate manually intensive reports to optimize team efficiency – resulting in a 1.8 FTE savings and allowing the team to take on additional work and responsibilities.
- · Initiate and manage partnerships across lines of business and functions to deliver reporting support.
- · Facilitate various regular staff meetings.
MIS Analyst
JP Morgan Chase
01.1989 - 03.2016
- Updated and distributed Collections reports to end users
- Monitored web-based reports for updates/changes and communicate them to the Development team.
- Created a multitude of reports utilizing Lotus 123, Crystal, Excel and Access, and distribute them to leadership and staff for productivity analysis purposes.
- Assisted peers with writing macros, proofing reports, and analyzing data for accuracy.
Education
Some College (No Degree) - Computer Information Systems
Delaware Technical Community College
Newark, DEHigh School Diploma -
Christiana High School
Newark, DE06-1985
Skills
- Alteryx programming
- Access Databases
- Problem-solving
- Works Well Under Pressure
- Written/Verbal communication
- Attention to detail
- Training staff
- Writing documentation
- Excel VBA
Accomplishments
- Automated manually intensive reports to optimize team efficiency – resulting in a 1.8 FTE savings and allowing the team to take on additional work and responsibilities.
- Report automation through Visual Basic for Applications
Certification
- Digital Accelerator Certified: Greenbelt
Timeline
Tech Risk & Controls Sr. Associate
JP Morgan Chase
04.2016 - 10.2025
Business Analyst
JPMorgan Chase
10.2006 - 03.2016
MIS Analyst
JP Morgan Chase
01.1989 - 03.2016
Some College (No Degree) - Computer Information Systems
Delaware Technical Community College
High School Diploma -
Christiana High School