Deborah Smith
Summary
Self-motivated pusher with several years of customer service experience in several industries. Committed to accuracy in planning and managing operations to boost business success. A results-oriented professional with advanced skills in communication and task prioritization. Demonstrated talents in route planning and logistics management. Proven ability to adapt in dynamic environments and align customer service with business objectives. Offering these talents and a strong work ethic.
Overview
1
1
year of professional experience
Work History
Transportation Dispatcher
Quicker Courier
Marylhurst , OR
06.2025 - Current
- Monitored delivery progress and communicated updates to customers.
- Managed incoming requests and prioritized dispatching tasks efficiently.
- Assisted drivers with navigation and route planning as needed.
- Handled customer inquiries and resolved issues promptly over the phone.
- Effectively resolved complaints by working closely with customers.
- Provided support to drivers in regards to directions, paperwork.
- Oversaw scheduled routes to ensure appropriate coverage by delivery drivers.
- Responded to customer messages in regards to delivery issues.
- Supervised employees to ensure that cargo shipments were transported accurately to and from specified locations while adhering to safety standards.
- Monitored drivers' progress and updated customers on their shipment status.
- Optimized delivery routes, taking into account traffic, road conditions and other factors.
- Received and processed customer orders for transportation services.
- Investigated any customer complaints or issues relating to service levels or quality assurance standards.
- Coordinated delivery schedules for timely pickups and drop-offs.
- Provided exceptional customer service, addressing inquiries and resolving complaints in a timely manner.
- Resolved customer complaints in a professional manner while maintaining high standards of customer service.
Operations Manager
Quicker Courier
Marylhurst , OR
- Oversaw daily operations to ensure timely deliveries and efficient service.
- Facilitated communication between drivers and dispatch for smooth operations.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Developed and implemented operational procedures to ensure quality standards are met.
- Customer service manager.
- Office manager.
- Accounts Receivable.
- Collection manager.
- Inside sales.
Education
Gladstone High School
06.1973
Skills
- Route optimization
- Customer service
- Dispatch operations
- Problem resolution
- MS Office
- Logistics management
- Business administration
- Inside sales
- Unsurpassed work ethic
- Work order entry
Timeline
Transportation Dispatcher
Quicker Courier
06.2025 - Current
Operations Manager
Quicker Courier
Gladstone High School