DEBORAH SPENCER
Los Angeles,CA
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
15
15
years of professional experience
Work History
Intake Counselor
Multi-Service Center
Federal Way, WA
09.2005 - 02.2021
Ability to manage multiple services and multi -task
- Conducted comprehensive intake assessments to evaluate clients' paperwork
- Interviewed consumers and families to determine eligibility for services.
- Checked source documents against entered data to ensure accuracies-
- Coordinated referrals to outside agencies such as medical providers or housing resources when needed.
- Provided customer service assistance to customers via phone and email.
- Monitored customer service calls and provided feedback on performance.
- Assisted in the development of quality assurance standards for customer service operations.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Consulted with customers regarding needs and addressed concerns.
Education
High School Diploma -
Inglewood Community Adult School
Inglewood, CA06-1977
Skills
- Documentation proficiency
- Motivational Interviewing
- Client Advocacy
- Assessment skills
- Client Counseling
- Social Work
Essential Abilities
Read, write and understand the English language
Excellent communication and organizational skills with basic computer knowledge
Ability to work independently,accurately and efficiently with a eye for detail
Excellent phone manners and customer service skills
Timeline
Intake Counselor
Multi-Service Center
09.2005 - 02.2021
High School Diploma -
Inglewood Community Adult School