Deborah Sweet
Ballwin,MO
Summary
Patient-focused COTA/LPN equipped with administrative and customer service expertise. Helps keep healthcare services proceeding smoothly by coordinating communications, referrals and policy enforcement. Talented in finding balanced solutions and resolving conflicts.
Overview
22
22
years of professional experience
Work History
Patient Experience Coordinator/Office Manager
Athletico
St Louis, MO
04.2022 - Current
- Completed registration procedures for patients, expertly inputting information to meet provider, facility and legal requirements.
- Explained policies, procedures and services to patients.
- Processed referrals, authorizations, pre-authorizations and prior approvals as required by insurance companies.
- Assisted customers with billing, troubleshooting and account issues.
Occupational Therapy Assistant
RehabCare/Select Rehab
St Louis, MO
04.2007 - 04.2022
- Monitored patient progress and adjusted treatment plans as necessary to meet therapeutic goals.
- Documented patient treatment plans and recovery progress.
- Educated patients and families on coping strategies and resources for managing chronic conditions.
Occupational Therapy Assistant
St. Anthony's Medical Center
St. Louis, MO
05.2005 - 03.2011
- Treated patients using established treatment plan under supervision of occupational therapists.
LPN
St. Anthony's Medical Center
St Louis, MO
05.2003 - 04.2005
- Followed rehabilitation and treatment care plans to accelerate patient recovery, minimize pain and optimize patient outcomes.
- Communicated concerns regarding patients' status, care and environment to nursing supervisors, clinical care supervisors and case managers.
Education
Practical Nursing
Beck School of Practical Nursing
Red Bud, IL05.2003
Associate of Applied Science - Occupational Therapy
St, Louis Comm College Meramec
St Louis, MO1991
Skills
- Certified Occupational Therapy Assistant
- MO Licensed Practical Nurse IV certified
- Clinical team collaborations
- LSVT Big certified
- Member of the Clinical Coach program, including presenting on the management of bariatric patients
- Detail-oriented
- Problem-solving aptitude
Timeline
Patient Experience Coordinator/Office Manager
Athletico
04.2022 - Current
Occupational Therapy Assistant
RehabCare/Select Rehab
04.2007 - 04.2022
Occupational Therapy Assistant
St. Anthony's Medical Center
05.2005 - 03.2011
LPN
St. Anthony's Medical Center
05.2003 - 04.2005
Practical Nursing
Beck School of Practical Nursing
Associate of Applied Science - Occupational Therapy
St, Louis Comm College Meramec