Deborah Thiel

* Effectively managed the collection process to ensure timely payments from customers while maintaining the customer relationship.

* Built and maintained a working relationship with the assigned relationship officer to ensure that collection efforts were built around the customer's needs while maintaining a low credit risk to the bank.

* Resolved customer inquiries related to outstanding balances, ensuring satisfaction and compliance.

* Monitored account statuses regularly to prioritize high-risk collections effectively. Worked closely with outside legal counsel to ensure that loss to the bank was minimalized.

* Processed incoming bankruptcy filings per processing guidelines. Filed documents with the court and monitored bankruptcy cases to ensure the bank followed all legal guidelines.

• Developed tailored payment plans for customers, enhancing customer satisfaction and retention.
• Negotiated settlements with clients, achieving favorable outcomes while maintaining strong relationships.
• Collaborated with team members to achieve monthly targets, promoting a positive work environment and boosting overall productivity.
• Processed incoming bankruptcy filing notices. Input bankruptcy details into the bank's systems to ensure all legal guidelines were followed. Filed documents within the court system as required to ensure all collection attempts were made to reduce loss to the bank.
• Ordered repossessions of collateral vehicles and followed through to liquidation with the intent to reduce loss to the bank.

• Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
• Managed a diverse portfolio of clients, ensuring that each received tailored solutions aligned with their specific requirements.
• Engaged customers concerning negative status checking accounts. Offered workout plans to customers with the goal of reducing loss to the bank while allowing the customer to maintain a positive relationship with the bank.