DEBORAH UDEGBUNAM
Ottawa
Summary
Dynamic and results-driven sales and operations professional with over 5 years of experience leading regional sales strategies, customer service operations, inventory control, and administrative functions. Proven ability to grow revenue, streamline processes, and enhance client satisfaction. Adept in CRM platforms, forecasting, and team leadership. Currently seeking to contribute to a growth-oriented organization in Ottawa.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Regional Sales Manager
Famous and Trendy
09.2020 - Current
- Designed and executed regional sales plans aligned with corporate goals.
- Collaborated with branch managers to optimize store performance and customer engagement.
- Led recruitment, onboarding, and training of sales team members.
- Conducted market research to identify new growth opportunities.
- Implemented CRM tools to improve client acquisition and retention.
- Key Achievements:
- Increased regional revenue by 20% through targeted strategies.
- Reduced lead conversion time by 30% via streamlined sales processes.
- Cut operational costs by 15% while maintaining service quality.
Sales Manager
Famous and Trendy
01.2019 - 09.2020
- Led sales campaigns and key client relationships to drive revenue.
- Forecasted trends and adjusted marketing strategies accordingly.
- Achievements:
- Boosted customer satisfaction by 20% through new feedback initiatives.
- Cut marketing spend by 15% while increasing qualified leads.
Inventory Manager
Cherries Hypermarket
09.2017 - 01.2019
- Managed procurement and stock levels, ensuring efficient inventory turnover.
- Improved product availability and reduced stockouts through tracking systems.
Office Assistant (Media & Admin Roles)
Nigerian Television Authority (NTA), God’s Pharmacy & Health Food Clinic
01.2010 - 01.2017
- Supported production planning, office management, and public communications.
Education
Bachelor of Arts (Ed.) - English Language & Education
University of Nigeria
MBA -
National Open University
Abuja, NigeriaSkills
- Sales strategy development
- Client engagement strategies
- Inventory management expertise
- Data Analysis & Reporting
- Strategic client management
- Cost management expertise
- Leadership and mentorship
- Microsoft Office, Salesforce, HubSpot, Tableau
- Office management expertise
- Effective communication and negotiation
Certification
- Customer Service Relationship Management (CSRM) – Dexter & Heros Consulting
- Project Management (PMP) – Skills Edge Consulting
- Human Resource Management (HRM) – Skills Edge Consulting
- A2 French (DELF) – Institut Français du Nigéria
Languages
English (Fluent)
French (Basic – A2)
Timeline
Regional Sales Manager
Famous and Trendy
09.2020 - Current
Sales Manager
Famous and Trendy
01.2019 - 09.2020
Inventory Manager
Cherries Hypermarket
09.2017 - 01.2019
Office Assistant (Media & Admin Roles)
Nigerian Television Authority (NTA), God’s Pharmacy & Health Food Clinic
01.2010 - 01.2017
Bachelor of Arts (Ed.) - English Language & Education
University of Nigeria
MBA -
National Open University
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