Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Timeline
Hi, I’m

DEBORAH URBINA

DUNAN,SC
DEBORAH URBINA

Summary

Business Development Manager with over 15-years background in the automotive industry. Over 30 years in customer service. In addition, 6-years’ experience in Automotive Media Management & Service Management. Broad knowledge of automotive industry. Experienced and enthusiastic Consultant with track record of success across wide range of industries. Possesses exceptional interpersonal, problem-solving and analytical skills to provide advice and expertise to client organizations improving business performance. Experienced in all aspects of operations, strategy and finance.

Overview

30
years of professional experience
1
Certification

Work History

A&D Consulting - LiveOps Nation

Consultant
01.2024 - Current

Job overview

  • Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
  • Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
  • Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
  • Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.

D&D Automotive

Sales Consultant
07.2020 - 03.2021

Job overview

  • Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Provided sales and customer service assistance to walk-in traffic
  • Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.

Empire Auto Nation LLC

Controller
01.2017 - 01.2020

Job overview

  • Prepared balance sheets, cash flow reports and income statements.
  • Completed journal entries, reconciliations, and account analysis to prepare quarterly financial documents and general account management.
  • Generated new business with marketing initiatives and strategic plans.

Penland Automotive LLC

Business Development Manager, Media Manager
04.2014 - 01.2017

Job overview

  • Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
  • Generated new business with marketing initiatives and strategic plans.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Increased client base by identifying new business opportunities and cultivating strong relationships with key decisionmakers.

Education

Baker College
Auburn Hills, Michigan

Associate Degree from Medical Insurance Specialty, Phlebotomy, Health Science
05.2011

University Overview

Skills

  • Microsoft Office Excel
  • Microsoft Office PowerPoint
  • Microsoft Outlook
  • Exceptional Customer Service
  • 2years of Remote Work
  • Citrix
  • Organization & Time Management
  • Critical Thinking
  • Photography
  • CRM
  • 4 years of Estate Planning
  • Problem-Solving
  • Attention to Detail
  • Team Leadership & Development
  • Client Relationships
  • Integrity and Honesty
  • MS Office
  • Analytical Thinking

Certification

Certified Phlebotomy Technician, 05/2010, Baker College
Availability
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Timeline

Consultant
A&D Consulting - LiveOps Nation
01.2024 - Current
Sales Consultant
D&D Automotive
07.2020 - 03.2021
Controller
Empire Auto Nation LLC
01.2017 - 01.2020
Business Development Manager, Media Manager
Penland Automotive LLC
04.2014 - 01.2017
Baker College
Associate Degree from Medical Insurance Specialty, Phlebotomy, Health Science

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DEBORAH URBINA