Deborah Valle
San Angelo,TX
Summary
Friendly insurance professional experienced in investigating and processing insurance claims. Hardworking and communicative individual excels at interpreting policies and payment solutions. Recognized for providing optimum service to policyholders and quickly identifying fraudulent claims.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
Work History
SR Claims Technician
Blue Cross And Blue Shield
San Angelo, TX
12.2016 - Current
- Utilized appropriate cost containment techniques to reduce overall claim costs.
- Followed up with customers on unresolved issues.
- Conducted full claim investigations and reported updates and process.
Supervisor
TJs Frozen Yogurt
San Angelo, TX
07.2016 - 12.2016
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Customer Service Representative
Sitel
San Angelo, TX
01.2015 - 10.2016
- Updated account information to maintain customer records.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Answered constant flow of customer calls with minimal wait times.
- Handled customer inquiries and suggestions courteously and professionally.
Education
Diploma -
Central High School
San Angelo, TX 08.2005 - 05.2009
Skills
Coverage assessments
Claims
Documentation review
Prior authorization processing
Data integrity
Attention to Detail
Account management
Communication
Timeline
SR Claims Technician
Blue Cross And Blue Shield
12.2016 - Current
Supervisor
TJs Frozen Yogurt
07.2016 - 12.2016
Customer Service Representative
Sitel
01.2015 - 10.2016
Diploma -
Central High School
08.2005 - 05.2009