Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Deborah Walker

Abingdon,MD

Summary

Hardworking professional experienced in customer service management and quality assurance. Demonstrated success in handling complicated policy issues with efficiency and accuracy. Bringing 20 plus years of related account resolution experience.

Customer service management professional experienced with inbound and outbound customer service and collections. Team player with exceptional listening and critical thinking skills. Personable personality that helps avoid call escalations.

Knowledgeable about overseeing schedules, administration and training. Hardworking and detail-oriented team leader experienced in call center environments, customer service management, and team leadership.

Service-focused Assistant Manager bringing unparalleled skills in customer relations, task prioritization and time management. Motivated to directly and efficiently address customer concerns head-on, develop proactive solutions and implement corrections with efficiency. Proficient in customer service management software with expertise in related roles.

Enhance team member service standards and performance to boost productivity and exceed company goals. Dedicated to enhancing customer loyalty and strengthening sales with good merchandising and inventory management skills. Forward-thinking leader experienced in mediating conflicts, making sound decisions and multitasking in fast-paced environments.

Effective Assistant Property Manager offering excellent skills in customer service, telephone etiquette and issue response. Works cooperatively with property ownership, vendors and residents. Thorough understanding of housing laws and resident management.

Methodical inventory professional driven to improve accuracy and optimize control policies for a lean and effective management system. Good communicator and planner with an excellent sense of business needs in all areas, including sales, marketing and customer service.

Results-driven Operations Team Lead offering top-level skills in customer service, conflict management and safety oversight. Excellent decision-making talents with self-motivated and hardworking nature.

Friendly POS Cashier offering expertise in POS system operations, customer service and scanner and scale operations. Positive and flexible individual with 20 plus years of experience working in pharmacy, gasoline, convenience establishments in retail environments. In-depth knowledge of store policies, including returns and exchanges. Excellent communication, organizational and time management skills.

Astute supervisor dedicated to comprehensive leadership for cutting costs and maximizing quality. Great multitasker with training in business management management and extensive experience in food service. Committed to enhancing customer experiences while cutting overall costs.

Overview

21
21
years of professional experience

Work History

Customer Service / Management

Dollar Tree Stores Inc.
10.2024 - Current
  • Provide excellent customer service in a fast-paced retail environment
  • Assist customers with purchases, questions, and concerns
  • Support store operations, organization, and daily tasks
  • Help maintain a clean, welcoming, and efficient store environment

Private Nanny / Childcare Provider
04.2023 - Current
  • Provide dependable childcare for multiple families
  • Maintain safe, caring, and structured environments for children
  • Communicate regularly with parents and follow family routines

Customer Service / Management

Walgreens
07.2018 - 05.2024
  • Assisted customers and resolved service needs
  • Supported daily store operations
  • Handled customer transactions and maintained store standards

Assistant Manager

Bay Springs Chevron
01.2005 - 03.2017
  • Oversaw daily operations to ensure compliance with safety regulations and company policies.
  • Trained staff on best practices for customer service and operational efficiency.
  • Developed and implemented inventory management strategies to optimize stock levels.
  • Analyzed sales data to identify trends and improve product offerings based on customer preferences.
  • Coordinated team schedules to maximize productivity during peak hours of operation.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.

Education

Associate of Applied Science - Business Management

Southern New Hampshire University
Hooksett, NH
04-2019

Skills

  • Customer service management
  • Core values management
  • Data dictionary management
  • Customer relations
  • Regulatory compliance
  • Time management discipline
  • Quality assurance strategies
  • Customer loyalty development

Accomplishments

Receive honors at SNHU.

Timeline

Customer Service / Management

Dollar Tree Stores Inc.
10.2024 - Current

Private Nanny / Childcare Provider
04.2023 - Current

Customer Service / Management

Walgreens
07.2018 - 05.2024

Assistant Manager

Bay Springs Chevron
01.2005 - 03.2017

Associate of Applied Science - Business Management

Southern New Hampshire University
Deborah Walker