Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Affiliations
Timeline
Chancellor's list
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Mia Brandenstein

St. Louis

Summary

Eager to learn and develop in a dynamic environment, offering strong interpersonal skills and passion for leadership, Brings ability to quickly grasp industry-specific knowledge and implement effective strategies for team management and project execution. Ready to use and develop communication and problem-solving skills in the workplace.

Overview

4
4
years of professional experience

Work History

Customer service management

Shakes Frozen Custard
09.2024 - Current
  • Resolved customer concerns quickly and professionally, maintaining a positive brand image and ensuring repeat business.
  • Handled large volumes of customer transactions accurately using POS systems.
  • Fostered a positive team environment, promoting accountability, communication, and excellent service.

Customer service management

Ivy Cafe
09.2022 - 08.2023
  • Achieved the ability to thrive in a high-pressure setting while consistently delivering exceptional customer service.
  • Learned special drink orders and achieved minimal barista skills.
  • Gained the ability to efficiently handle diverse tasks, including taking and preparing orders, managing cash transactions, and maintaining a clean and organized workspace.
  • Exhibited keen attention to detail in ensuring product quality and adherence to established procedures.
  • Increased comfortability working collaboratively as part of a team or independently to meet operational goals.

Lifeguard

University City Pool
06.2022 - 06.2023
  • Enforced pool rules and regulations to maintain a safe and orderly environment, effectively communicating with patrons.
  • Conducted regular inspections of equipment and facilities, promptly reporting any issues to management to ensure a safe swimming environment.
  • Collaborated with fellow lifeguards and facility staff to coordinate rescue efforts and emergency procedures, fostering a cohesive team environment.

Customer Service Management

The Cup
11.2021 - 05.2022
  • Optimized customer experience by attending to needs, answering questions, and filling orders both in person and over the phone.
  • Gave assistance to customers, fulfilled daily janitorial tasks, and counted cash drawers at the close of each shift.

Education

Bachelor of Science - Business Administration, Economics, Accounting

University of Arkansas, Sam M. Walton Honors College of Business
Fayetteville, Arkansas
05.2027

Skills

  • Effective problem-solver
  • Leadership qualities
  • Strong communicator
  • Team collaboration
  • Salesforce analytics
  • Customer service management
  • Management team development

Accomplishments

  • Achieved a 4.0 semester GPA for the past 3 semesters which led to being on th University of Arkansas Chancellor's list

Affiliations

Leadership Walton, Sam M. Walton College of Business

Business Organization

  • Engaged member of the Professional Development Program with 41 components designed to engage members in experiences specifically designed to prepare members for corporate and professional careers.

Alpha Chi Omega

Social Organization

  • Involved in the University of Arkansas Panhellenic organization, demonstrating leadership skills through active participation in various sorority events, committees, and community service initiatives.

Timeline

Customer service management

Shakes Frozen Custard
09.2024 - Current

Customer service management

Ivy Cafe
09.2022 - 08.2023

Lifeguard

University City Pool
06.2022 - 06.2023

Customer Service Management

The Cup
11.2021 - 05.2022

Bachelor of Science - Business Administration, Economics, Accounting

University of Arkansas, Sam M. Walton Honors College of Business

Chancellor's list

I consistently maintained a 4.0 GPA throughout the past three semesters while handling a rigorous course load, demonstrating my ability to work tirelessly, stay focused, and deliver high-quality results, all while maintaining a balanced lifestyle and performing well under pressure. My strong work ethic, time management skills, and commitment to excellence reflect my capacity to take on demanding responsibilities and follow through without compromise.