JJ Porter
Layton,UT
Summary
Solutions-focused, versatile management professional offering a comprehensive background in leadership and management. Effective communicator who quickly masters new roles and technologies to achieve positive results. Possess excellent customer service skills and loves to interact with people.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Customer Service Management
Delta Global Services
10.2022 - Current
- Directed workforce planning, customer retention, and customer service management.
- Mentored new employees on company policies and best practices in customer service management leading to faster integration into the team.
- Trained new front office employees on established procedures and customer service skills.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues related to client complaints.
- Served as the point of contact for clients and vendors, providing exceptional customer service and professional relationship management.
Pharmacist
XYZ Pharmacy
05.2005 - 10.2022
- Assisted in the development of policies and procedures related to pharmacy operations, promoting compliance with legal regulations and best practices.
- Mentored and trained new pharmacists and pharmacy technicians, fostering a supportive work environment focused on professional growth.
- Conducted thorough drug utilization reviews to identify potential drug interactions or contraindications, ensuring patient safety.
- Implemented medication therapy management programs, resulting in improved patient adherence to prescribed medications.
- Served as liaison between the pharmacy department and other healthcare professionals, facilitating communication regarding patient care plans.
- Increased immunization rates in the community by administering vaccinations during flu season.
- Managed high volume of prescriptions daily while maintaining excellent customer service and attention to detail.
- Supported emergency preparedness efforts through participation in mock disaster drills involving mass dispensing of medications.
Education
Bachelor of Science - Aviation Administration And Leadership
Southern Utah University
Cedar City, UT06.2022
Pharm.D. - Pharmacy
University of Utah
Salt Lake City, UT05.2005
Associate of Arts - General Studies
Weber State University
Ogden, UT12.1999
Skills
- Effective team leader
- Critical thinking skills
- Strong verbal communication
- Microsoft Office
- Pharmacist
- Customer Service
- Retail experience
- Problem Solver
Certification
- Pharmacist license in Utah and Idaho
- Controlled substance license
- Pharmacy-based immunization delivery certificate
- Regulatory Specialist certificate
- Basic Life Support and AED certificate
Timeline
Customer Service Management
Delta Global Services
10.2022 - Current
Pharmacist
XYZ Pharmacy
05.2005 - 10.2022
Bachelor of Science - Aviation Administration And Leadership
Southern Utah University
Pharm.D. - Pharmacy
University of Utah
Associate of Arts - General Studies
Weber State University