Deborah Warnick
Warrior,AL
Summary
Productive Phlebotomist offering (47) years of experience in collecting blood specimens in healthcare settings. Proven leader with success in recommending and introducing strategies to improve workflow, specimen processing and customer service related to patient care. Calm and comforting with stressed patients. Experienced Phlebotomist bringing (47) years of experience. Expert in venipuncture, capillary puncture and special collections. Skilled in accurately collecting specimens for quick testing and diagnostic turnaround. Team-oriented in training clinical staff on proper venipuncture techniques. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills. Veteran Phlebotomist with proven track record of excellence working in clinic and mobile settings. Expert in all aspects of venipuncture with success in working with difficult or needle-adverse individuals.
Overview
49
49
years of professional experience
Work History
Phlebotomist
American Esoteric Laboratories
06.2019 - Current
- Identified patients using proper procedures prior to specimen collection.
- Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
- Maintained fully-stocked phlebotomy cart, carrier and station.
- Obtained blood samples for medical testing and transfusion through venipuncture or capillary puncture.
- Centrifuged blood specimens in test tubes and capillary tubes to separate cells and sediment from blood serum.
- Promoted blood specimen integrity for laboratory testing using accurate selection of collection tubes and correct technique.
- Transported specimens following established protocol for temperature and light.
- Observed patient for unusual reactions or events to take appropriate action under established guidelines.
- Collected specimens for drug screens, paternity tests and alcohol tests.
- Labeled blood vials with critical information like time of collection, date and patient name.
- Counseled patients to ease fears, explain procedures and enhance cooperation during blood draws.
- Mentored newly hired medical personnel in phlebotomy techniques and protocols.
Customer Service Representative
American Esoteric Laboratories
06.2019 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- Consulted with customers to resolve service and billing issues.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Fielded customer complaints and queries, fast-tracking for problem resolution.
- Made outbound calls to obtain account information.
- Mentored new employees on procedures and policies to maximize team performance.
Courier
American Esoteric Laboratories
06.2019 - Current
- Developed delivery route understanding to avoid high traffic and construction areas.
- Documented pickups and deliveries and submitted reports after shift.
- Sorted shipments and scheduled routes to meet company standards and time requirements.
- Checked and secured package loads before deliveries.
- Reported issues to supervisors resulting in increased customer satisfaction.
- Answered shipment and delivery questions concerning estimated times of arrival.
- Picked up medical specimens from local care providers for delivery to laboratory.
- Used GPS navigation to plan routes and rerouted for unexpected delays.
- Identified new routes during weather delays to facilitate on-time deliveries to customers.
Phlebotomist
Cullman Regional Hospital
10.2011 - 04.2019
- Identified patients using proper procedures prior to specimen collection.
- Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
- Maintained fully-stocked phlebotomy cart, carrier and station.
- Delivered quality patient care by completing accurate and timely collection and transport of clinical specimens according to established procedures.
- Obtained blood samples for medical testing and transfusion through venipuncture or capillary puncture.
- Centrifuged blood specimens in test tubes and capillary tubes to separate cells and sediment from blood serum.
- Promoted blood specimen integrity for laboratory testing using accurate selection of collection tubes and correct technique.
- Verified collection orders and communicated discrepancies to nurses.
- Conducted various blood tests and updated results into paper and electronic charts.
- Labeled blood vials with critical information like time of collection, date and patient name.
- Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles and straight needles.
- Identified best veins for intravenous lines and blood draws, avoiding unnecessary pokes.
- Enforced infection control and sharps disposal procedures to protect patients, co-workers and self.
- Used heel and finger stick methods to obtain blood from capillaries.
- Coordinated workflow based on stat, schedule, or outpatient needs.
EKG Technician
BAPTIST MEDICAL CENTER PRINCETON
04.1974 - 09.2009
- Administered testing with electrocardiogram for patients experiencing events and as screening tool.
- Educated patients on testing and preparation steps prior to procedure.
- Adhered to cleaning protocol for EKG machine, Holter cables and accessories to provide safe environment.
- Communicated with healthcare workers and physicians concerning test results.
- Initiated CPR for patients in cardiac failure, responding to hospital crisis codes.
- Monitored patients' heart rhythms and functions through cardiac monitoring strips.
Phlebotomist
Baptist Medical Center Princeton
04.1974 - 09.2009
- Identified patients using proper procedures prior to specimen collection.
- Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
- Prepared and packaged specimens for courier transport.
- Maintained fully-stocked phlebotomy cart, carrier and station.
- Delivered quality patient care by completing accurate and timely collection and transport of clinical specimens according to established procedures.
- Obtained blood samples for medical testing and transfusion through venipuncture or capillary puncture.
- Centrifuged blood specimens in test tubes and capillary tubes to separate cells and sediment from blood serum.
- Promoted blood specimen integrity for laboratory testing using accurate selection of collection tubes and correct technique.
- Labeled blood vials with critical information like time of collection, date and patient name.
- Counseled patients to ease fears, explain procedures and enhance cooperation during blood draws.
- Identified best veins for intravenous lines and blood draws, avoiding unnecessary pokes.
Education
High School Diploma -
JONES VALLY HIIGH SCHOOL
Birmingham, AL05.1972
Skills
- Biohazard Waste Disposal
- Donor Screening
- Drawing Blood
- Manual and Finger Dexterity
- Tracking Specimens
- Sharps Disposal
- Proper Storage Procedures
- Specimen Collection
- Peak and Trough Tests
- Sample and Form Matching
- Written and Verbal Communication
- Vacuum Tube and Syringe Use
- Blood Alcohol Testing
- Sharps Collection
- Tray Organization
- Staff Phlebotomy Training
- Sample Processing
- Butterfly Venipuncture
- Blood Culturing
- Data Entry
Timeline
Phlebotomist
American Esoteric Laboratories
06.2019 - Current
Customer Service Representative
American Esoteric Laboratories
06.2019 - Current
Courier
American Esoteric Laboratories
06.2019 - Current
Phlebotomist
Cullman Regional Hospital
10.2011 - 04.2019
EKG Technician
BAPTIST MEDICAL CENTER PRINCETON
04.1974 - 09.2009
Phlebotomist
Baptist Medical Center Princeton
04.1974 - 09.2009
High School Diploma -
JONES VALLY HIIGH SCHOOL
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