Amanda Kelly
Boiling Springs,SC
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Newly Certified Phlebotomist with extensive training and hands-on experience in venipuncture, capillary puncture and special collection techniques. Quick to build rapport with patients and successful at reducing patients' anxiety or discomfort.
Recent graduate with excellent research, technical and problem-solving skills. Detail-oriented and able to learn new concepts quickly.
BSL certified
Certified Phlebotomy Technician
CPT certification number: Z8Y3S4T9
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
11
11
years of professional experience
Work History
Phlebotomist
CSL Plasma Behring
Spartanburg, South Carolina
10.2023 - 09.2024
- Performed venipuncture and other blood collection procedures according to established standards.
- Assisted in the preparation of laboratory specimens for analysis and testing.
- Maintained a clean, safe, and organized work environment.
- Educated patients on proper blood draw techniques.
- Verified patient information prior to specimen collection.
- Processed samples accurately and efficiently.
- Followed all safety protocols when handling hazardous materials.
- Provided excellent customer service while interacting with patients.
- Responded quickly and effectively to emergency situations.
- Maintained fully-stocked phlebotomy cart, carrier and station.
- Obtained blood samples for medical testing and transfusion through venipuncture or capillary puncture.
- Observed patient for unusual reactions or events to take appropriate action under established guidelines.
- Ensured the cleanliness and sterilization of phlebotomy equipment and work area.
Food and Beverage Manager
SPINX
Spartanburg , SC
08.2019 - 03.2023
- Developed and implemented budgets, met or exceeded sales targets, hired, trained and supervised team members and fulfilled dining needs and desires of patrons.
- Oversaw food and beverage operations, delivered day-to-day consistency and set and maintained highest food quality and service standards.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Created and delivered orientation and training for new team members and professional development activities for experienced associates.
- Evaluated and analyzed levels of guest satisfaction and focused on continuous improvement and innovative foodservice solutions.
Shift Manager
Dollar General Store
Boiling Springs, SC
06.2018 - 11.2018
- Managed daily cash intake by counting out registers and tabulating profits.
- Helped employees accomplish tasks during peak periods.
- Communicated with other shift managers to facilitate continuum of customer service.
- Reviewed completed work to verify consistency, quality and conformance.
Shift Manager
Bojangles' Famous Chicken 'n Biscuits
Spartanburg , SC
02.2014 - 05.2018
- Managed daily cash intake by counting out registers and tabulating profits.
- Coached employees on interactions with customers to drive exceptional service.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Directed and led employees and team members on effective operations, methods and procedures.
- Documented receipts, employee hours and inventory movement.
- Reinforced rules to promote superior employee performance.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Communicated with other shift managers to facilitate continuum of customer service.
Warehouse Associate
DHL Supply Chain
Spartanburg , SC
09.2015 - 05.2016
- Packed and labeled merchandise to prepare for loading and shipment to customers.
- Used pallet jacks to move items to and from warehouse locations.
- Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
Education
Certified Phlebotomy Tech - Phlebotomy
Spartanburg Community College
Spartanburg, SC06.2023
CNA - Certified Nursing Assistant
Rd Anderson Applied Technology School
Spartanburg, SC05.2009
High School Diploma -
Dorman High School
Roebuck, SC05.2009
Skills
- Microsoft Office
- Cash Handling
- Drawing Blood
- Biohazard Waste Disposal
- Sharps Disposal
- Sanitation and Sterilization
- Patient Relations
- Biohazard Policy Compliance
- Drawing Blood
- Sample and Form Matching
- Vacuum Tube and Syringe Use
- Specimen Collection
- Sharps Collection
- Portioning understanding
- Training
- Purchasing
- Team building
- Reliable & trustworthy
- Good work ethic
- Communication
- Basic math
- Active listening
- People skills
- Team management
- Product Weighing and Measuring
- Multitasking and Prioritization
- Time Management
- Reliable and Punctual
- Documentation and Recordkeeping
- Managing Operations and Efficiency
- Cost Control
- Diverse beverage knowledge
- Recruitment and Hiring
- Complex Problem Solving
- Goal Setting
- Teamwork and Collaboration
- Staff Training
- Team Leadership
- Employee Development
- Onboarding and Orientation
- Scheduling and Coordinating
- Verbal and Written Communication
- Sanitation
- Planning & organizing
- Friendly, positive attitude
- Helping With Medication
- Quick Problem Solver
- Preparing Meals
- Collecting Vital Signs
- Caregiver Relations
- Emotional and Social Support
- Reliable Transportation
- Team Building
- Hiring and Training
- Performance Tracking and Evaluation
- Blood collection
- Customer Service
- Loss Prevention
- Order Fulfillment
- Inventory Control
- Inventory Counts
- Audit counts
- RFID systems
Timeline
Phlebotomist
CSL Plasma Behring
10.2023 - 09.2024
Food and Beverage Manager
SPINX
08.2019 - 03.2023
Shift Manager
Dollar General Store
06.2018 - 11.2018
Warehouse Associate
DHL Supply Chain
09.2015 - 05.2016
Shift Manager
Bojangles' Famous Chicken 'n Biscuits
02.2014 - 05.2018
Certified Phlebotomy Tech - Phlebotomy
Spartanburg Community College
CNA - Certified Nursing Assistant
Rd Anderson Applied Technology School
High School Diploma -
Dorman High School