Deborah Webb
Fredericksburg,VA
Summary
- Professional with extensive experience in building, revitalizing, and optimizing organizational infrastructure. Proven leadership ability in the healthcare services industry. Recognized by peers and management for consensus building and creating high performance teams. Computer and special skills with Microsoft Office Suite, Medical Manager/ Med iSOFT, Venipuncture, EKG, HIPPA/OSHA, Injections, FERPA, ADA, ICD-9/10 and CPT.
Expertise in:
- Developing and teaching Allied Health training programs
- Teach LD and IEP Curriculum
- Multidisciplinary approaches to crisis intervention
- Management and Interpersonal skills
- Life Coach
Overview
18
18
years of professional experience
1
1
Certification
Work History
Money Center Cashier
Walmart
Fredericksburg, VA
10.2018 - Current
- Requested official identification for multiple money transactions to include sending/receiving money, bill pay, check cashing,money order purchases and verified details, consistently meeting strict legal standards of money laundering.
- Checked and verified identification to prevent fraudulent transactions/scams.
- Helped customers locate appropriate store locations of various products, answered questions about products and provided solutions for various financial issues.
- Provided expertise on products, including demonstrating features, answering questions, and redirecting objections to highlight positive aspects.
- Served needs of more than seventy five customers daily in busy money center environment.
- Mentored new team members on POS system operation, customer service strategies and anti -money laundering rules.
- Verified over $20k of cash and credit payments ,money transfers and money orders daily.
- Answered questions about store policies and concerns to support positive customer experiences.
Adjunct Faculty Instructor
Eastern Virginia Career College
Fredericksburg, VA
10.2018 - 01.2020
- Conducted engaging in-class discussions to facilitate learning and encourage participation.
- Reviewed program materials and coordinated updates to keep department materials relevant and accurate.
- Employed variety of teaching techniques to encourage student engagement and cater to diverse learning modalities.
- Evaluated and supervised student activities and performance levels to provide reports on academic progress.
- Impartially evaluated papers, projects and homework assignments of students, delegating grading to teaching assistants when appropriate.
- Led and prepared lectures for Medical Assistant classes, including Administrative and Clinical courses.
Instructor-Medical Office Administrative Assistant /EKG Technician
Career Technical Institute
Washington, DC
01.2018 - 09.2018
- Designed, advised and implemented a MOAA pilot program in partnership with Fairfax County workforce development for adult learners.
- Assisted Academic Dean with departmental curricula review, program development, and online content for hybrid program.
- Ensured smooth flow and functioning of organization in compliance with Fairfax County government rules/mandates for the upstart program.
- Maintained integrity of course curriculum via online as well as classroom content.
- Collaborated with Supervisor of Fairfax County Employment and Training department to ensure success of pilot program.
- Met and exceeded target goals /ROI which resulted in a significant expansion of program of over 200% increase in funding to add five additional multi-week training classes.
- Ensured overall student satisfaction levels are at 90% or greater.
- Participated in faculty meetings, orientations, graduation exercises, and other functions as directed.
- Prepared consumers for MOAA certification exam with 100% success rate.
- Assuring adult learners develop job ready skills and successfully gain employment in targeted career path with a 95% success rate.
- Taught and/or designed instructional materials for populations from different cultures to adult learners to include young adults ages 18-30.
Executive Liaison
Way Of The Word Community Development Corporation/
Washington, DC
08.2014 - 12.2017
- Represented WOW/RP and its mission to outside audiences and advocates and promoted the organization and its core mission to house/serve homeless women and children.
- Coordinated with staff, volunteers and the Board of Directors in developing and implementing a long-range strategy which achieves WOW/RP mission.
- Provided leadership in the development, promotion, delivery and evaluation of programs which provided evidence based practices to help consumers transition from government dependency to independence.
- Built relationships with key agency personnel and advocates to provide various services to consumers/ Formulated action strategies.
- Built and nurtured relationships with key members of DC Government to include the Mayor, media contacts and community advocates to promote WOW's /RP mission to include advocacy in obtaining services that support prevention, early intervention and greater stability/self-sufficiency needs.
- Engaged Board members collectively and individually, in understanding and making sense of the organization's environment, challenges, and potential.
- Established and maintained positive relationships with individuals and groups that affect the success of the organization.
- Partnered with multiple stakeholders and leadership to establish strategic visions, operational objectives, and policies and procedures ensuring compliance with state contracts, related laws, regulations and executive orders.
- Monitored and reported achievement of committed action plans to CEO.
- Evaluated program opportunities and recommendations for effectiveness and ROI.
- Spearheaded research efforts for grants /RFP's, etc.
- Developed and assisted in creating programs to include workforce development to assist consumers on the path to independence.
- Assisted Executive Director in the research and development of grant applications to government, foundations, and other private grantors for human services projects.
Program Director, Corinthian Colleges
Corinthian Colleges
Woodbridge, VA
07.2012 - 08.2014
- Strategically planned and assisted in launching a new career school offering MA, DA, Insurance & Billing courses.
- Successfully ensured pilot program met Corinthian target metrics on recruitment, class retention, job placement/ retention.
- Developed and initiated collaborative relationships with stakeholders and partners who provided OTJ training/ employment for students upon graduation.
- Assisted Academic Dean with departmental curricula review, program development, and textbook review.
- Diagnosed problems and/or potential problems to program success and assessed ways to eliminate/mitigate /improve delivery of educational experience.
- Liaison with credentialing organizations and SCHEV.
- Assistant Administrator to President of school ensuring smooth functioning of organization.
- Maintained departmental files to include a course syllabi master book, all course tests, quizzes, projects, and test keys.
- Evaluated faculty and updated the Academic Dean as needed and/or as required.
- Assumed responsibility for interviewing ,orienting and training new departmental faculty and served as a mentor in the implementation of effective teaching skills.
- Ensured overall student satisfaction levels are at 90% or greater.
- Participated in faculty meetings, orientations, graduation exercises, and other functions as directed.
- Prepared consumers for MA certification exam with 98% success rate.
- Assured adult learners developed job ready skills, gained placement in on-site training and successfully gained employment in targeted career path with a 94% success rate.
- Maintained and updated all project related documents.
- Provided ongoing direction and leadership for program operations.
- Developed Medical Assistant program from ground up, laying out framework and defining roles.
Allied Health Adjunct Lead Faculty/Instructor Trainer
American Career Institute, John Hopkins Institute
Columbia, MD
09.2010 - 07.2012
- Educated adult students to become Medical Assistants.
- Taught and trained on the theory/practicum of studying and learning human Anatomy & Physiology.
- Taught medical terminology, ICD-9/CPT coding , HIPPA, Med iSOFT, EMR.
- Presented lectures and classroom activities consistent with course syllabus as well as online instruction.
- Advised and encouraged students to successfully complete educational goals.
- Coached/collaborated with career services to assist students with resumes and job interview skills.
- Facilitated certification review classes/Proctor Exams.
- Conferred with owners about methods for continuing training and reinforcing methods taught in classes.
- Supervised and provided on boarding training for new faculty.
- Collaborated with ownership to define business requirements for organizational processes, achieve productivity standards and adhere to accuracy standards.
Allied Health Adjunct Faculty /Medical Assistant Instructor
Kaplan Higher Education
03.2007 - 07.2010
- Educated adult students to become Medical Assistants.
- Taught and trained on the theory/practicum of studying and learning human Anatomy & Physiology.
- Taught medical terminology, ICD-9/CPT coding , HIPPA, ProtoMed,.
- Presented lectures and classroom activities consistent with course syllabus.
- Advised and encouraged students to successfully complete educational goals.
- Coached/collaborated with career services to assist students with resumes and job interview skills.
Education
MA Divinity BBC&TS/Oral Roberts University - undefined
2008
BA Christian Counseling BBC&TS/ Oral Roberts University - undefined
2007
Some College (No Degree) - Chemistry
Howard University
Washington DCDiploma Graduate - undefined
MMW Vocational High School
1977
Doctor of Ministry - Christian Counseling
Andersonville Theological Seminary
Georgia06.2021
Skills
- Academic, Recruitment
- Oral, Teaching
- Counseling
- ICD 9/10, CPT coding
- Instruction
- Leadership
- Classroom Management
- Medical terminology
- Mentor
- Microsoft Office Suite
- Drafting/creating policies
- Cash register systems
- Credit card/payment processing
- Check cashing
- Currency counting
- Cash drawer management
- Payment collection
Accomplishments
- BLS for Healthcare Providers Instructor-AHA TRAINING CERTIFICATES
- Trained to teach.
- Effective Communication.
- Teaching Methodologies.
- Crisis Intervention
- Conflict Resolution
- Facilitative Learning Techniques.
- McGraw/Hill -Using Simulation skills teaching Medical Assisting.
- Creating/Using PowerPoint to teach.
- Psychological First Aid
Additional Information
- NOTABLE ACHIEVEMENTS , National Honor Society, Milton Barnes Sr. Nursing Award, Who's Who Amongst Executives and Professionals 2001, Class President of 2007 BBC/ORU graduating class, Excellence in Teaching Award, Teacher of the Month Award
Certification
National Certified Medical Assistant-NCCT
CPR/BLS-AHA
Timeline
Money Center Cashier
Walmart
10.2018 - Current
Adjunct Faculty Instructor
Eastern Virginia Career College
10.2018 - 01.2020
Instructor-Medical Office Administrative Assistant /EKG Technician
Career Technical Institute
01.2018 - 09.2018
Executive Liaison
Way Of The Word Community Development Corporation/
08.2014 - 12.2017
Program Director, Corinthian Colleges
Corinthian Colleges
07.2012 - 08.2014
Allied Health Adjunct Lead Faculty/Instructor Trainer
American Career Institute, John Hopkins Institute
09.2010 - 07.2012
Allied Health Adjunct Faculty /Medical Assistant Instructor
Kaplan Higher Education
03.2007 - 07.2010
MA Divinity BBC&TS/Oral Roberts University - undefined
BA Christian Counseling BBC&TS/ Oral Roberts University - undefined
Some College (No Degree) - Chemistry
Howard University
Diploma Graduate - undefined
MMW Vocational High School
Doctor of Ministry - Christian Counseling
Andersonville Theological Seminary