DEBORAH WELCH
New York,NY
Summary
A highly motivated individual with over 5 years of experience in client services. Excellent communication and interpersonal skills. Flexible and adaptable to any environment. Always eager to learn new skills and gain knowledge. Ability to prioritize tasks thoroughly in a timely manner. Always remaining focused and diligent.
Overview
7
7
years of professional experience
Work History
Goyard Boutique Assistant
Bergdorf Goodman
754 5th Avenue
05.2023 - Current
- Greet clients/assist with inquiries
- Answering phone calls, email outreach/correspondence
- Supervised team of full-time staff, and monitored performance
- Managed returns, exchanges and refunds
- Product allocation
- Restocking and maintaining boutique cleanliness to Goyard standard
- Opening/Closing procedures
- Unbox, prep and distribute inventory from monthly shipments
- Facilitating weekly monogram shipments to Madison Goyard Boutique
- Assist digital marketing team
- Assisting with BOH operations and partnering with shipping team
- Make sales on behalf of advisors
Sales Assistant
Amiri
76 Greene Street
12.2021 - 03.2023
- Greet clients/answer inquires
- Managed store email/client accounts and resolved client issues.
- Assist client advisors with appointments
- Upsold additional products and services to customers, increasing revenue.
- Maintain display to company standards
- Opening/Closing procedures
- Cash handling
- Host VIP appointments
- Managed returns/exchanges
- Make sales on behalf of advisors
Sales Coordinator
Gucci
725 5th Avenue
11.2020 - 11.2021
- Maintained displays to company standards
- Organized inventory systematically for easy access.
- Gathered and prepared sales materials in preparation for sales meetings.
- Greet client and pair with available associate
- Managed returns/exchanges
- Monitored after sale services and implemented effective problem resolutions.
- Assist with BOH operations
Client Advisor
Moncler
650 Madison Ave
10.2017 - 03.2020
- Greet/host clients
- Increased sales by offering advice on purchases and promoting additional products.
- Maintained current knowledge of applicable sales and product changes in order to provide best possible service for all client needs.
- Generated new sales leads to achieve and exceed monthly goals.
- Client outreach
- Groom sales floor to company standards
Education
Regents Diploma -
Broome Street Academy Charter School
New York, NY06.2018
Skills
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, and Publisher)
- Proficient email correspondence, excellent phone etiquette
Timeline
Goyard Boutique Assistant
Bergdorf Goodman
05.2023 - Current
Sales Assistant
Amiri
12.2021 - 03.2023
Sales Coordinator
Gucci
11.2020 - 11.2021
Client Advisor
Moncler
10.2017 - 03.2020
Regents Diploma -
Broome Street Academy Charter School