Deborah Whitley
Concord,North Carolina
Summary
Results-driven Project Manager and Software Implementation Consultant with extensive experience in law enforcement technology and analytics. Demonstrated success in delivering tailored software solutions and comprehensive training, leveraging strong analytical abilities and database management expertise. Proven ability to enhance operational efficiency and client satisfaction through strategic consultation and effective integration services. Aspires to further innovate within the technology sector to drive impactful solutions.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Software Implementation Consultant/Project Manager
Tyler Technologies, Inc., Remote Employee
5101 Tennyson Pkwy, Plano, Texas 75024
11.2019 - Current
- Project Management in the field of, Enterprise Permitting and Licensing.
- Provide professional demonstrations of our software, while performing software readiness, and educating clients on Tyler Software for Code Enforcement, Permitting, Plans, and Business and Professional Licenses.
- Working closely with developers to troubleshoot and decode outstanding problems during testing. Quality assurance with product testing, or modification testing, for configuration updates. Perform a consultation and analysis of the client's business model to identify documentation requirements regarding Tyler products and functionality.
- Travel to on-site Go-Live while working one-on-one with all departments.
Software Classroom Instructor
CentralSquare Technologies, Inc.
4161 Piedmont Pkwy #270 Greensboro,
03.2016 - 11.2019
- Pre-sales demonstrations of NIBRS and mobile software for law enforcement applications.
- Software Subject Matter Expert - Introducing software through demos: Mobile Field Reporting, Records Management Systems, Jail Management Systems, and National Incident-Based Reporting throughout the United States, with sheriff and police agencies.
- Delivered comprehensive NIBRS presentations for effective reporting under the National Incident Base system.
- Implemented NIBRS in coordination with agency administration, patrol officers and records management system.
- Traveling on a weekly basis to agencies throughout the United States to instruct scenarios and provide superior guidance on how crime reporting statistics would change per agency.
- Understanding of law enforcement officers reporting age, sex, race, and ethnicity for all victims, not just for murder victims, as reported for SRS. (Summary Reporting System) and the changes for submitting reports upon entry.
- Onsite assisting officers with real-time scenarios in updating data entry for a guide to understanding Group A offenses compared to the reporting of Group B offenses only to report arrest data.
Drug Enforcement Administration (DEA)
DEA/Rowan County Sheriff's Office/
Eastern District, Charlotte, NC, NC
01.2013 - 02.2016
- Advanced to lead extensive undercover operations, including undercover buys, informant management, and cultivation.
- Executed surveillance operations discreetly across multiple environments.
- Prepared for court cases at District and Federal levels.
- Executed detailed interrogations of critical witnesses and suspects.
- Led the handling and accounting procedures for special funds, utilizing financial skills.
- Delivered detailed storyboard presentations to senior leaders.
Patrol Corporal
Rowan County Sheriff's Office
Salisbury, NC
01.2007 - 12.2012
- Responsible as a secondary supervisor on a patrol shift to fill in as primary supervisor as needed in the absence of the Patrol Sergeant. Supported the shift with supervisory decisions and approving daily and monthly paperwork as needed.Gained proficiency and experience in ticket writing, reporting writing, felony traffic stops, search and seizures, criminal investigations, suspect, crime scene investigation, evidence gathering, evidence analysis, and interviewing/fingerprinting/processing
- Frequently liaised with bank personnel in order to obtain account information
- Produced exhaustive reports that were submitted to government agencies, courts, and insurance carriers.
- Warrant Squad Successfully pursued potential fraud, forgery, counterfeit currency, and check cases requiring the meticulous organization of physical evidence and case reports
CIVIL PROCESS INVESTIGATOR
12.2005 - 09.2007
- Effectively led investigations focused on civil execution and judgments, which included placing levies on personal property against defendants
- Collaborated with bank personnel to access funds within levied accounts
- Frequently served as a court witness for the bank
- Served as the point of contact for attorneys based in North Carolina and other county offices
- Responsible for Rowan County Tax Sales and the documentation of property sales resulting from public auctions
- Introduced and implemented strategies that refined department processes, and enhanced overall efficiency and productivity.
Resource Officer/D.A.R.E Instructor
Rowan County Sheriff's Office
Salisbury, NC
04.1999 - 12.2005
- Created youth and public outreach programs and neighborhood watches while teaching D.A.R.E. and G.R.E.A.T. classes to local schools.
- Developed youth events, neighborhood watches and D.A.R.E. instruction.
- Supported community outreach initiatives by implementing school crisis and safety plan.
- Collaborated with probation officers, school representatives and other key individuals in community to support adolescents and families.
Jail Booking Officer
Rowan County Sheriff's Office
Salisbury , NC
12.1997 - 04.1999
- Verified accuracy of customer information prior to booking confirmation.
- Handled appointment scheduling and calendar changes for chief and other personnel.
- Gathered prisoners' personal property and stored it away in envelopes for collection upon release.
- Prepared court dockets.
- Utilized computer-based filing system by entering each prisoners' personal information into system.
- Gathered appropriate documents and records of prisoners.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
Education
Bachelor's Degree in Administration Undergraduate, With Concentration In Business Management -
Catawba College
Salisbury, North Carolina01.2020
Law
Law Enforcement Academy
Stanly Community College01-1996
Associate of Applied Science - Law
Stanly Community College
Albemarle, North Carolina01.1995
Skills
- Project Management
- SQL Structured Query
- Analytics
- Database management
- Integration
- Analysis
- Demo - CAD, RMS, Mobile, JMS/Booking Officer Management
- Implementation Consultant
Accomplishments
- Advanced Law Enforcement Certification, State of North Carolina
Certification
- National Incident-Based Reporting System (NIBRS): Assisted in the development of data conversion from Uniform Crime Reporting (UCR) to National Incident-Based Reporting System (NIBRS), scheduled onsite training for clients, and ensured readiness for Go-Live checks
Timeline
Software Implementation Consultant/Project Manager
Tyler Technologies, Inc., Remote Employee
11.2019 - Current
Software Classroom Instructor
CentralSquare Technologies, Inc.
03.2016 - 11.2019
Drug Enforcement Administration (DEA)
DEA/Rowan County Sheriff's Office/
01.2013 - 02.2016
Patrol Corporal
Rowan County Sheriff's Office
01.2007 - 12.2012
CIVIL PROCESS INVESTIGATOR
12.2005 - 09.2007
Resource Officer/D.A.R.E Instructor
Rowan County Sheriff's Office
04.1999 - 12.2005
Jail Booking Officer
Rowan County Sheriff's Office
12.1997 - 04.1999
- National Incident-Based Reporting System (NIBRS): Assisted in the development of data conversion from Uniform Crime Reporting (UCR) to National Incident-Based Reporting System (NIBRS), scheduled onsite training for clients, and ensured readiness for Go-Live checks
Bachelor's Degree in Administration Undergraduate, With Concentration In Business Management -
Catawba College
Law
Law Enforcement Academy
Associate of Applied Science - Law
Stanly Community College
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