DEBORAH WILLIAMS
Saint Michael,MN
Summary
Certified Scrum Master with 5+ years of experience leading cross-functional teams to success in a fast-paced environment. Skilled in agile principles, values, and best practices. Excellent communicator with strong coaching, mentoring, and facilitation skills. Seeking a Scrum Master position to utilize expertise in project scope, planning, and prioritizing, team leadership, and conflict resolution.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Scrum Master
Prime Therapeutics LLC
2021.03 - Current
- Act as Scrum Master for multiple cross-functional teams, ensuring full engagement, velocity, and flow metrics
- Facilitate Scrum events, including sprint planning, daily scrum, sprint review, and retrospective
- Serve as servant leader for assigned Scrum teams and own the Scrum process
- Utilize Kaban method and provide formal feedback loops at all levels of planning
- Led a team of three in developing an online, self-service tool for managing passwords, working closely with web designers
Scrum Master
Willis Tower Watson
2017.01 - 2021.02
- Facilitated Scrum ceremonies and provided coaching and guidance to the Scrum team
- Collaborated with development team to create high-value products
- Maintained team focus and morale through effective conflict resolution techniques
- Supported the Product Owner and development team with process, preparations, and maintaining backlogs
- Enabled effective communication within and outside the team to maximize support
- Produced and maintained artifacts to communicate team successes, deliverables, and timeline
- Assisted in operational and compliance audits
- Investigated and corrected or escalated project problems.
- Closely collaborated with project members to identify and quickly address problems.
Project Manager
Emeritus Assisted Living
2014.02 - 2016.12
- Managed a cross-functional, highly visible project for Emeritus Assisted Living
- Developed strategies and built corporate relationships with healthcare leaders to increase client acquisition and retention rates
- Implemented new and improved processes and policies to identify "bottlenecks"
- Reviewed client feedback and suggested ways to improve processes and customer service levels, resulting in increased satisfaction rates
- Developed artifacts, including charter, integrated plan, resource plan, and other project management artifacts
- Modified and directed project plans to meet organizational needs.
Education
Associate of Science -
Cuyahoga Community College
Cleveland, OHHigh School Diploma -
Richmond Heights High School
Richmond Heights, OHSkills
- Rira, Rally, Version one, Jira, Jira Align, Services Now
- Mural, Miro, Ideaboardz, Jamboardz
- PowerPoint, Word, Excel, VersionOne, Rally
- LucidChart, Slack, and Google Workspace
- Project scope, planning, and prioritizing
- Resource requirements and management
- Team leadership and cross-functional collaboration
- Scheduling, organizing, and time management
- Conflict resolution
- Excellent communication, documentation, and report writing skills
- Self-organized servant leader
- Strong meeting planning and facilitation skills
Certification
Professional Scrum Master I
Certified SAFe 5 Scrum Master
Timeline
Scrum Master
Prime Therapeutics LLC
2021.03 - Current
Scrum Master
Willis Tower Watson
2017.01 - 2021.02
Project Manager
Emeritus Assisted Living
2014.02 - 2016.12
Associate of Science -
Cuyahoga Community College
High School Diploma -
Richmond Heights High School
Professional Scrum Master I
Certified SAFe 5 Scrum Master