Summary
Overview
Work History
Education
Skills
Certification
Timeline
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DEBORAH WILLIAMS

Saint Michael,MN

Summary

Certified Scrum Master with 5+ years of experience leading cross-functional teams to success in a fast-paced environment. Skilled in agile principles, values, and best practices. Excellent communicator with strong coaching, mentoring, and facilitation skills. Seeking a Scrum Master position to utilize expertise in project scope, planning, and prioritizing, team leadership, and conflict resolution.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Scrum Master

Prime Therapeutics LLC
03.2021 - Current
  • Act as Scrum Master for multiple cross-functional teams, ensuring full engagement, velocity, and flow metrics
  • Facilitate Scrum events, including sprint planning, daily scrum, sprint review, and retrospective
  • Serve as servant leader for assigned Scrum teams and own the Scrum process
  • Utilize Kaban method and provide formal feedback loops at all levels of planning
  • Led a team of three in developing an online, self-service tool for managing passwords, working closely with web designers

Scrum Master

Willis Tower Watson
01.2017 - 02.2021
  • Facilitated Scrum ceremonies and provided coaching and guidance to the Scrum team
  • Collaborated with development team to create high-value products
  • Maintained team focus and morale through effective conflict resolution techniques
  • Supported the Product Owner and development team with process, preparations, and maintaining backlogs
  • Enabled effective communication within and outside the team to maximize support
  • Produced and maintained artifacts to communicate team successes, deliverables, and timeline
  • Assisted in operational and compliance audits
  • Investigated and corrected or escalated project problems.
  • Closely collaborated with project members to identify and quickly address problems.

Project Manager

Emeritus Assisted Living
02.2014 - 12.2016
  • Managed a cross-functional, highly visible project for Emeritus Assisted Living
  • Developed strategies and built corporate relationships with healthcare leaders to increase client acquisition and retention rates
  • Implemented new and improved processes and policies to identify "bottlenecks"
  • Reviewed client feedback and suggested ways to improve processes and customer service levels, resulting in increased satisfaction rates
  • Developed artifacts, including charter, integrated plan, resource plan, and other project management artifacts
  • Modified and directed project plans to meet organizational needs.

Education

Associate of Science -

Cuyahoga Community College
Cleveland, OH

High School Diploma -

Richmond Heights High School
Richmond Heights, OH

Skills

  • Rira, Rally, Version one, Jira, Jira Align, Services Now
  • Mural, Miro, Ideaboardz, Jamboardz
  • PowerPoint, Word, Excel, VersionOne, Rally
  • LucidChart, Slack, and Google Workspace
  • Project scope, planning, and prioritizing
  • Resource requirements and management
  • Team leadership and cross-functional collaboration
  • Scheduling, organizing, and time management
  • Conflict resolution
  • Excellent communication, documentation, and report writing skills
  • Self-organized servant leader
  • Strong meeting planning and facilitation skills

Certification

Professional Scrum Master I Certified SAFe 5 Scrum Master

Timeline

Scrum Master

Prime Therapeutics LLC
03.2021 - Current

Scrum Master

Willis Tower Watson
01.2017 - 02.2021

Project Manager

Emeritus Assisted Living
02.2014 - 12.2016

Associate of Science -

Cuyahoga Community College

High School Diploma -

Richmond Heights High School

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DEBORAH WILLIAMS