Deborah Willis
Bradenton,FL
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Alorica Inc.
09.2022 - 09.2023
- Remote Home Contract Call Center as a Bank Teller for an online Bank
- Interacted with clients via inbound calls to answer inquiries and to provide assistance
- Helped resolve problems with customers accounts
- Accurately recorded all activity in customer accounts in accordance with all regulations and ensured confidentiality
- Met many goals for accuracy & customer satisfaction on a weekly basis working within a team.
Security Officer
Envera Systems
08.2018 - 03.2019
- Call Center servicing Gated Communities verifying guests & residents to the community
- Created good community relations with great customer service
- Managed safety and security for the communities overall by managing coming and going of everyone according to the rules set forth by the management
- Class D License, fire watch and security.
Security Officer
Signal 88 Security
03.2016 - 08.2018
- Provided overnight Fire Watch & Community Security
- Class D License, fire watch and security on a variety of properties
- Patrolled for homeless and trespassers in elderly communities for their safety at night
- Monitored shopping centers for vagrancy issues.
Pharmacy Technician
Omnicare
12.2014 - 05.2016
- Packaged prescriptions for controlled dispensing to nursing home patients
- Inventoried the controlled substances with the pharmacist when needed
- Helped handle the disposal of old drugs as needed to make room for new card production.
Team Leader
RGIS Inventory Specialists
07.2011 - 12.2014
- Ten key counting store inventories
- Flow Leader, Store Runner, Team Leader
- Responsible for entire inventory to run smooth from small stores to large retails and warehouses
- Exhibited good customer relations
- Had excellent team building skills & solid communications.
Education
Diploma - Medical Billing and Coding -
Ultimate Medical Academy
01.2024
Associate of Arts - Paralegal
Keiser University
Sarasota, United States07.2007
No Degree - Travel, Tourism And Hospitality
Manatee Technical College
Bradenton, FL05.2002
Skills
- Decision-making skills
- Customer Service
- Microsoft Office Suite
- Assertiveness
- Sales expertise
- Proofreading
- Data entry
- Problem-solving abilities
- Computer Proficiency
- Independent thinker - requires minimal supervision
- Travel Planning
Certification
Keiser University - Sarasota Campus, Sarasota, FL, AA for Paralegal, with honors, 3.85
Key Qualifications
- Medical Terminology
- Anatomy & Physiology
- HIPAA Compliance
- Medical Coding (ICD-10-CM, HCPCS, CPT)
Typingspeed
40 WPM
Awards
- Ultimate Medical Academy Dean's List
- Alpha Beta Kappa Honor Society
Volunteer Experience
- Boy Scouts of America, Bradenton, FL, 09/1994-05/1998, Ceremonies Chairperson, Leadership development of the elite Boy Scouts chosen by their troops and leaders.
- Boy Scouts of America, Sarasota, FL, 09/1989-09/2005. District Trainer in Manatee District of Sunnyland District, District Leadership Trainer on multiple bi-annual teams to train new leaders for new troops. District Leadership Trainer on the YOUTH PROTECTION TRAINING program to protect youth from sexual abuse. District Leadership Council advisor for the council merger when Sunnyland was dissolved and Southwest took over.
- Boy Scouts of America, Bradenton, FL, 09/1986-09/2005, Scoutmaster of Troop 3 & Troop 4, Assistant Scoutmaster in Troop 10, Joined as a Cub Leader in 1986-1988. Became first female Assistant Scoutmaster in 1988 in Troop 3. Became first female Scoutmaster of Troop 4 in 1989 - 1995 Troop 4, Joined Troop 10 as an Assistant Scoutmaster 1995 until 2005. Led Tours to the National Jamboree for 30 boys 1989,1993, 2001, and 2005. Retired from Scouting 2005. My son is an Eagle Scout.
Timeline
Customer Service Representative
Alorica Inc.
09.2022 - 09.2023
Security Officer
Envera Systems
08.2018 - 03.2019
Security Officer
Signal 88 Security
03.2016 - 08.2018
Pharmacy Technician
Omnicare
12.2014 - 05.2016
Team Leader
RGIS Inventory Specialists
07.2011 - 12.2014
Diploma - Medical Billing and Coding -
Ultimate Medical Academy
Associate of Arts - Paralegal
Keiser University
No Degree - Travel, Tourism And Hospitality
Manatee Technical College
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