Open To Work
Deborah Wirtanen
South Milwaukee
Work Preference
Summary
Detail-oriented professional experienced in delivering exceptional customer service across various fast-paced environments. Achieved high levels of customer satisfaction through effective communication, teamwork, and a strong work ethic. Focused on continuous learning and leveraging adaptability to contribute positively to team dynamics and organizational goals.
Overview
1
1
Certification
18
18
years of professional experience
Work History
Deli Bakery Clerk
Walmart
Portage
05.2024 - 07.2025
- Assisted customers with selecting bakery items and answering product inquiries.
- Ensured cleanliness and organization of bakery display cases and work areas to enhance customer experience.
- Prepared baked goods by mixing, shaping, and baking according to recipes.
- Monitored stock levels and restocked inventory to ensure consistent product availability for customers.
- Operated bakery equipment safely and efficiently, contributing to the production of high-quality baked goods.
- Collaborated with team members to ensure timely product availability for customers.
- Adhered to food safety regulations while handling and storing bakery products.
- Provided exceptional customer service to enhance shopping experiences in the bakery department.
- Maintained cleanliness of bakery area by sweeping floors, wiping down counters, and restocking items.
- Packaged bakery items and purchases in boxes and bags for customer carrying convenience.
- Checked expiration dates on all food items to ensure freshness of products being sold.
- Provided excellent customer service to foster satisfaction and loyalty.
- Stocked shelves with freshly made items throughout the day ensuring a full selection at all times.
- Arranged baked goods in attractive displays inside bakery cases to increase sales.
- Used bread slicers and other bakery equipment to handle high-volume operations needs.
- Rotated stock in accordance with first-in-first-out policy to minimize waste from expired product.
- Monitored on-hand items to proactively replace low stock and keep product levels within optimal tolerances to meet expected demands.
- Decorated cakes according to customer requests while maintaining quality control standards.
- Prepared baked goods such as cakes, pies, cookies, donuts, and other pastries according to recipes.
- Labeled bakery items by inputting data into digital weighing machine.
- Assisted with special orders for large events such as weddings or birthdays by preparing custom decorations or flavors.
- Assisted bakers in retrieving supplies from storage areas to keep bakery operations smooth during high-volume periods.
- Ensured compliance with health department regulations regarding sanitation practices within the bakery area.
- Listened to guests to understand needs and help each person select optimal products and services.
- Assisted bakery manager with coordinating product ordering, receiving, and stocking.
- Operated cash register to process customer orders accurately and efficiently.
- Greeted incoming patrons, offered menu advice and documented order details and special preferences.
- Adhered to safety standards when handling hot ovens or sharp knives used in the preparation of baked goods.
- Received incoming shipments of ingredients and supplies for baking operations.
- Stayed on top of changes in bakery menu to provide customers with optimal service.
- Weighed out ingredients for recipes and prepared doughs using mixers and other kitchen equipment.
- Trained new bakery employees to use POS system to document orders, process payments and check progress for customers.
- Worked closely with bakers and cake decorators to ensure timely completion of orders placed by customers.
- Performed routine maintenance tasks such as cleaning ovens or changing oil in fryers.
- Operated point-of-sale system to receive cash or credit card payments and issue receipts.
- Greeted customers, answered questions and provided product knowledge.
- Assisted in creating promotional displays for seasonal and special bakery products.
- Ensured freshness and quality of bakery goods by performing regular quality checks.
- Tracked sales and reported discrepancies to the supervisor.
- Offered product recommendations and provided information on bakery items to customers.
- Took custom cake and bakery orders, ensuring all details were accurately recorded.
- Handled customer complaints promptly to maintain a positive shopping experience. and resolved issues in a timely and professional manner.
- Supported baking operations by assisting bakers in preparing and creating baked goods. and decorating tasks as required.
- Monitored oven temperatures and baking times for optimal product outcomes.
- Wrapped, weighed, and priced bakery items, ensuring accurate labeling.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Interacted positively with customers while taking orders to promote a friendly environment. while taking orders and promoted positive image for the business.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Warmly greeted visitors to promote great customer service and positive ordering experience.
- Maintained safe food handling practices to prevent germ spread.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Ensured proper storage of food according to safety and rotation guidelines. in designated areas following wrapping, dating, food safety and rotation procedures.
- Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
- Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
- Notified kitchen staff of shortages or special orders, prompting appropriate action and keeping wait times short.
- Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.
- Brewed and served coffee and tea with preferred add-ins.
- Tailored orders to address customer allergies and gluten concerns.
- Directed patrons to restrooms and other amenities within facility.
Food Service Supervisor
CHOICE SERVICES
Milwaukee
10.2019 - 01.2023
- Served military hot and cold buffet, ensuring timely and quality meal service.
- Assisted chefs in food preparation by chopping, slicing, and measuring ingredients.
- Bake Breads, Desserts
- Washed, cut, and chopped raw vegetables for meal preparation, maintaining consistency and quality.
- Wash Cut Chop Raw Vegetables.
- Cleaned, sanitized, and polished stainless steel kitchen appliances, upholding hygiene standards and presentation.
- Operate Clipper Dish Machine
Kohl's Sales Associate
Kohl's Department Store
Muskego
10.2018 - 06.2021
- Promoted Kohl's credit line to customers, enhancing their shopping experience and increasing store loyalty.
- Processed cash transactions for customer purchases, ensuring accurate handling of payments.
- Facilitated return transactions for customer satisfaction
Kitchen Supervisor
Wild Breed Sallon
Franklin
08.2007 - 02.2011
- Prepared and cooked fish, chicken, potato pancakes, and appetizers, ensuring timely delivery to meet customer orders.
- Trained and mentored kitchen staff on food preparation techniques and hygiene practices.
- Managed inventory levels, ordering supplies to maintain kitchen efficiency.
- Prepared and cooked fish, chicken, potato pancakes, and appetizers to meet customer orders.
- Managed inventory levels and ordered supplies to streamline kitchen operations.
Education
High school diploma -
Bay View High School
Bay View, WISkills
- Deli Operations
- Bakery Operations
- Food Handling
- Food Preparation
- Food Assembly
- Inventory Management
- Cash Handling
- Cash register operation
- POS
- Sales
- Store management
- Management experience
- Organizational Skills
- Communication skills
- Customer Service
Certification
Food Handler Certification, 04/01/18, Present
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Deli Bakery Clerk
Walmart
05.2024 - 07.2025
Food Service Supervisor
CHOICE SERVICES
10.2019 - 01.2023
Kohl's Sales Associate
Kohl's Department Store
10.2018 - 06.2021
Kitchen Supervisor
Wild Breed Sallon
08.2007 - 02.2011
High school diploma -
Bay View High School