Andrew Mersman
Summary
Dedicated professional with strong background helping with customer orders, cooking and store cleanliness. Tirelessly completes demanding work in high-volume settings. Service-oriented, punctual and hardworking with excellent people skills.
Customer-oriented Deli Clerk with several years of hands-on experience preparing food for customers. Versed in safely operating deli equipment and pricing and packaging food items. Genuine and welcoming individual motivated to maintain customer satisfaction and contribute to business success.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
6
6
years of professional experience
Work History
Deli Clerk
Walmart
Mankato
06.2025 - 05.2026
- Prepared deli items following Walmart's quality and safety standards.
- Assisted customers with product selection and inquiries at the deli counter.
- Maintained cleanliness and organization of the deli area throughout shifts.
- Operated deli machinery for slicing meats and cheeses safely and efficiently.
- Implemented food safety practices to ensure compliance and reduce risks in food handling.
- Performed opening and closing duties such as restocking supplies and cleaning work areas at the end of shift.
- Sanitized and kept work areas tidy by cleaning surfaces, equipment, and floors, removing trash and maintaining machinery.
- Worked collaboratively with other staff members to ensure efficient operation of the store operations during peak hours of business activity.
- Sliced meats and cheeses and weighed deli items for customers.
- Trained new employees on food handling, safety protocols, and customer service to enhance team efficiency.
- Rotated product on shelves to ensure freshness.
- Stocked shelves with fresh items daily.
- Adhered to health regulations regarding food handling and sanitation standards.
- Prepared all food orders according to customer specifications.
- Responded to customer questions regarding product availability.
- Resolved customer complaints in a timely manner while maintaining a polite demeanor.
- Stored perishable food items in freezer or refrigerator to protect from spoilage.
- Offered samples to promote and upsell specials.
- Organized ingredients and restocked supplies to ensure readiness during peak business periods.
- Informed customers of deli specials to increase profits.
- Ensured compliance with all local health department regulations regarding food preparation and storage procedures.
- Suggested additional menu items based on customer preferences and dietary restrictions.
- Provided customers with fresh product and correct portion size to minimize shrink.
- Provided accurate pricing information when requested by customers.
- Inspected labels on deli products to verify accuracy of pricing.
- Followed recipes and customer requests to prepare meals.
- Offered suggestions for additional items that would complement customer's order selections.
- Demonstrated strong communication skills when interacting with customers and coworkers.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
- Scrubbed and polished counters to remove debris and food.
- Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
- Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
- Notified kitchen staff of shortages or special orders, prompting appropriate action and keeping wait times short.
- Operated, filtered, and cleaned an industrial deep fryer
Assistant Manager
Caseys General Stores Inc
Mapleton
06.2020 - 06.2025
- Managed daily operations and customer service at a busy convenience store, ensuring high-quality service and efficiency.
- Coordinated staff schedules to ensure adequate coverage during peak hours.
- Trained new team members on store policies and customer interaction techniques.
- Monitored inventory levels to maintain stock and reduce shortages.
- Resolved customer complaints efficiently to enhance overall satisfaction.
- Designed and set up promotional displays, enhancing product visibility and driving customer engagement.
- Collaborated with management on maintaining store cleanliness and organization standards.
- Supported financial transactions by overseeing cash handling processes and register operations.
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Ensured compliance with safety regulations and company policies.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Resolved conflicts between team members in an effective manner.
- Collaborated with management on developing strategic plans for achieving business goals.
- Coordinated with other departments to ensure smooth flow of operations.
- Compiled reports on sales trends, inventory levels, and financial data to inform management decision-making.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Developed training programs to ensure new hires met company standards.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Assigned work and monitored performance of project personnel.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Implemented quality control measures to uphold company standards.
- Took over as head of store operations for weeks at a time to ensure head manager was able to heal from injuries sustained
Education
Maple River High School
Mapleton, MNSkills
- Food safety
- Deli operations
- Customer service
- Product knowledge
- Equipment operation
- Inventory management
- Staff training
- Conflict resolution
- Time management
- Quality control
- Effective communication
- Team collaboration
- Problem solving
- Sales promotion
- Quality inspections
- POS system operation
- Menu planning assistance
- Preparing food items
- Safe food handling
- Pricing and shelf labeling
- Product merchandising
- Equipment monitoring
- Order taking accuracy
- Proper food handling
- Inventory rotation
- Inventory control
- Data entry
- Register operations
- Deli equipment operation
- Food safety compliance
- Cash handling
- Product presentation
- Loading and unloading
- Inventory oversight
- Equipment safety
- Food sales and promotion
- Allergen awareness
- Cheese aging
- Meat slicing expertise
- Product displays and showcases
- Flexible schedule
- Sanitation practices
- Effective customer communication
- Payroll processing
- Machine safety
- Cash register operation
- Cleaning and sanitizing
- Food preparations
- Stocking of food cases
- Cross-selling products and services
- Product stocking and rotation
- Inventory checks
- Sanitation and safety standards
- Strong work ethic
- Ordering procedures
- Food safety standards
- Work area maintenance
- Cleanliness and sanitation
- Cash handling proficiency
- Sales proficiency
- Accurate money handling
- Safe food handling practices
- Point of sale proficiency
- Point of sale systems
- Upselling
- Interactive communication skills
- Food running
- Weights and measurements
- Product rotation
- Food preparation
- Financial transactions
- Visual merchandising
- Leadership development
- Staff supervision
- Compliance
- Rewards program oversight
- Customer rapport
- Staff development
- Sales reporting
- Resource allocation
- Consulting
- Problem-solving
- Product branding
- Employee supervision
- Budget assistance
- Cost control
- Staff training and development
- Cost reduction
- Task delegation
- Workplace safety compliance
- Verbal and written communication
- Money handling
- Scheduling and planning
- Employee scheduling
- Decision-making
- Customer relations
- Financial reporting
- Reporting and documenting
- Vendor relationship management
- Sales monitoring
- Strategic planning
- Customer relationship management (CRM)
- Succession planning
Timeline
Deli Clerk
Walmart
06.2025 - 05.2026
Assistant Manager
Caseys General Stores Inc
06.2020 - 06.2025
Maple River High School