Deborah Yowpp
Decatur,GA
Summary
Enthusiastic customer service skills and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of [Task] and training in [Skill]. Motivated to learn, grow and excel in [Industry].
Overview
16
16
years of professional experience
Work History
Compliance Administrator
Inpax Shipping Solutions
Atlanta, GA
04.2012 - 12.2019
- Managed quality programs to reduce overdue compliance activities.
- Identified potential areas of compliance vulnerability and risk to develop and implement corrective action plans.
- Provided guidance, advice and training to improve business' understanding of related laws and regulatory requirements.
- Prepared training programs to improve compliance at all levels.
Customer Service Representative
Inspire Outreach
Atlanta, GA
01.1999 - 03.2007
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
Education
High School Diploma -
Jesup W. Scott High School
Toledo, OH06.1974
Skills
- Process Implementation
- Database Management
- Compliance Reporting
- Audit Coordination
- Violations and Infractions
- License Verification
- Safety Audit Support
- Injury Investigations
Timeline
Compliance Administrator
Inpax Shipping Solutions
04.2012 - 12.2019
Customer Service Representative
Inspire Outreach
01.1999 - 03.2007
High School Diploma -
Jesup W. Scott High School