Deborah Zamudio
Houston,TX
Summary
Helpful Telephone Operator adept at providing detailed and correct information to inquiring customers. Displays poised and eloquent demeanor to convey positive company image.
Overview
16
16
years of professional experience
Work History
Office Associate
Service Corporation International
Houston, TX
03.2013 - 04.2016
- Completed clerical tasks such as filing, copying and distributing mail.
- Interacted with customers by phone, email or in-person to provide information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Provided clerical support to company employees by copying, faxing and filing documents.
Receptionist
Christian, Smith & Jewell Law Office
Houston, TX
06.2011 - 07.2013
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Responded to inquiries from callers seeking information.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Corresponded with clients through email, telephone or postal mail.
- Answered phone promptly and directed incoming calls to correct offices.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
- Sorted, received and distributed mail correspondence between departments and personnel.
- Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.
- Managed multi-line phone system directing individuals to desired personnel and providing general information about operations.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Answered and quickly redirected large volume of calls on central system.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Triaged incoming calls on multi-line phone system and directed to departments based on customer needs.
PBX Telephone Operator
Vinson & Elkins LLP
Houston, TX
02.2000 - 02.2003
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
- Connected callers with appropriate professional, department or business.
- Operated switchboard and routed incoming calls to appropriate departments.
- Maintained accurate records of calls placed and received.
- Collected and verified telephone numbers, addresses and proper spelling of names.
- Supported customers by managing 100 calls per day efficiently while maintaining professionalism and upbeat tone.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
Education
Spring Branch High School
Houston, TX05.1985
Skills
- Respectful and Helpful
- Verbal and Written Communication Skills
- Compassionate Communication
- Strong Ethics
- Multitasking and Organization
- Attentive to People
- Laptop and Tablet Operation
- Greeting Customers
- Professional Communication
- Switchboard Operations
- Telephone Reception
- Customer Satisfaction
- Phone Call Direction
- Customer Inquiries
- Call Transfers
- Typing Skills
- Computer Skills
- Customer Relations
- Clear Communication
- Effective Customer Communication
- Excellent Phone Demeanor
- Telephone Orders
Timeline
Office Associate
Service Corporation International
03.2013 - 04.2016
Receptionist
Christian, Smith & Jewell Law Office
06.2011 - 07.2013
PBX Telephone Operator
Vinson & Elkins LLP
02.2000 - 02.2003
Spring Branch High School