Deborah K. Dumoulin
Biddeford,ME
Summary
Highly-motivated experienced nursing professional with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Nurse Ambassador
The Complete Program, Abbvie/Quintiles
Remote
05.2017 - Current
- Managed a complex caseload of 150 patients in a fast paced environment with changing business demands by problem solving, utilizing exceptional interpersonal and relationship management skills
- Used motivational interviewing techniques to anticipate patient barriers to treatment and help motivate and empower patients
- Educated patients in home, telephonically, and through video platforms on insurance process, disease education, product overview, device training, and side effect management in patients diagnosed with Crohn’s disease, Psoriasis, Psoriatic Arthritis, Uveitis, Ulcerative Colitis, Atopic Dermatitis, Hidradenitis Suppurativa, and Rheumatoid Arthritis.
- Provided adherence support for 4 to 7 months with in-bound and out-bound calls
- Demonstrated empathy and effectively engaged patients, creating a personalized relationship connection based on trust and rapport to encourage patient confidence and accountability
- Created exceptional patient experiences
- Applied awareness of prior authorization process and knowledge of product access and payer reimbursement environment to collaborate with insurance specialists, specialty pharmacies, co-pay assistance, and other providers to address and resolve patient issues in obtaining the medication.
Diabetes Program Coordinator/Diabetes Educator
Maine Health Care at Home Diabetes Program
Saco, ME
09.2007 - 06.2017
- Lead the diabetes program and managed day to day operations, updating policies and procedures, tracked outcomes, utilization, and referrals; managed a per diem staff of 2 Dietitians, a nurse and administrative assistant
- Assessed patients and developed an individualized care plan based on their needs, providing diabetes education and medical nutrition therapy, collaborating with SMHC physicians about suggestions for medication adjustment
- Organized and implemented the six-week group Diabetes Self-Management Program in-person and telephonically to patients from Southern Maine Communities to help them lower blood glucose levels, prevent or reduce diabetes complications, and improve overall health.
PRN Clinical Nurse Educator
HealthSTAR Communications Inc
Mahwah, NJ
11.2015 - 05.2017
- Provided in home education, injection training and support to patients and caregivers to ensure a positive experience in patients with Osteoporosis and Psoriasis
- Conducted health coaching throughout the journey using strong communication skills, emotional intelligence, and goal setting abilities to support adherence and compliance to medication
- Collaborated with field reimbursement and the Hub to schedule patients within 24 hours of assignment for a prompt and efficient start to their medication.
Nurse Educator
VMS BioMarketing
Indianapolis, IN
01.2014 - 12.2016
- Engaged closely with sales representatives to visit local offices and provide an overview of Lilly Diabetes Interactive Network program content and materials to Healthcare Professionals to educate offices on the services and ensure understanding of patient support offerings
- Provided injection training and education programs on a variety of insulins to patients with Type II Diabetes with elevated blood glucose to help patients return to approved target ranges within a few months of beginning the program.
Clinical Educator/Diabetes Trainer
VMS BioMarketing Inc.
09.2012 - 06.2015
- Conducted outreach that generated in-services to educate physicians, nurses, and office staff on available programs and ongoing support provided on education topics including burden of disease, administration/dosing/side effects, and proper technique of injectable GLP-1 medication
- Provided engaging training on pre-approved Living Healthy curriculum to patients, caregivers, and medical staff, following patients from initiation to empowerment for twelve weeks, providing telephonic support to address patient barriers to maintaining treatment and personalized tools for improving their quality of life
- Worked closely with sales professionals and reimbursement specialists to identify and work within targeted practices to create and revise plans to meet territory educational needs and identify new business opportunities.
Senior Clinical Dietitian coordinator/Staff Nurse II
MMC Bariatric Surgery, Maine Medical Center
Portland, ME
01.2005 - 01.2013
- Triaged incoming patients and worked primarily with diabetic patients to adjust their insulin/oral medications as they lost weight in the pre & post-operative periods
- Conducted phone assessments, monitored all patient outcomes and compliance, identified specific patient needs, and provided direct care to patients who accessed clinical services through the program to ensure positive experience
- Provided medical nutrition therapy, education and coaching to patients about dietary and lifestyle changes pre and post-op, both individually and in support groups to help them maintain dietary changes after program completion.
Research Nurse Coordinator/ Office Nurse/Nutritionist
Maine Center for Lipids, Maine Medical Center
Scarborough, ME
01.2004 - 06.2006
- Coordinated the care of patients with multiple medical problems
- Educated patients in the use of home blood pressure monitors, insulin administration, & G1p-1 injections
- Identified and enrolled patients in clinical trials, performed studies related procedures while maintaining all requisite documentation, and assisted patients in obtaining prior authorization for medicines and in arbitrating the denial process with insurance companies
- Provided medical nutrition therapy for patients with severe hyperlipidemia, heart disease, diabetes, metabolic syndrome, hypertension and/or obesity and delivered health education on their disease process through individualized care plans or classes to help them achieve optimal levels of wellness.
Education
Bachelor of Science in Nursing -
University of Southern Maine
Bachelor of Science, Food & Nutrition -
University of Maine
Dietetic Internship, Course of Graduate Study -
Medical College of Virginia Hospitals
Skills
- Patient Education
- Relationship Building
- Active Listening
- Problem-Solving
- Adaptability and Flexibility
- Organizational Skills
- Excellent Communication
- Teamwork and Collaboration
Certification
- Certified Diabetes Care & Education Specialist (CDCES), National Certification Board for Diabetes Educators
- Registered Nurse (RN), Maine State Board of Nursing
- Registered Dietitian Nutritionist (RDN), Commission on Dietetic Registration, American Dietetic Association
- Integrated Chronic Care Management Certification(ICM), The Sutter Center for Integrated Care
- Licensed Dietitian (LD), Board of Licensing of Dietetic Practice, State of Maine
- Health & Wellness Coach Certification, Real Balance Global Wellness, Inc
- Certificate Training in Adult Weight Management, Commission Dietetic Registration, American Dietetic Assoc
- Certified Research Nutritionist, Nutrition Coordinating Center, University of Minnesota
Timeline
Nurse Ambassador
The Complete Program, Abbvie/Quintiles
05.2017 - Current
PRN Clinical Nurse Educator
HealthSTAR Communications Inc
11.2015 - 05.2017
Nurse Educator
VMS BioMarketing
01.2014 - 12.2016
Clinical Educator/Diabetes Trainer
VMS BioMarketing Inc.
09.2012 - 06.2015
Diabetes Program Coordinator/Diabetes Educator
Maine Health Care at Home Diabetes Program
09.2007 - 06.2017
Senior Clinical Dietitian coordinator/Staff Nurse II
MMC Bariatric Surgery, Maine Medical Center
01.2005 - 01.2013
Research Nurse Coordinator/ Office Nurse/Nutritionist
Maine Center for Lipids, Maine Medical Center
01.2004 - 06.2006
Bachelor of Science in Nursing -
University of Southern Maine
Bachelor of Science, Food & Nutrition -
University of Maine
Dietetic Internship, Course of Graduate Study -
Medical College of Virginia Hospitals