Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Deborha Chavez

Brownsville,TX

Summary

Caring and skilled worker passionate about positively impacting programs and helping participants by providing support. Always looking for ways to improve operations and personalize assistance. Well-organized and resourceful with detail-oriented and conscientious approach.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Youth care worker

Southwest Key Programs
Los Fresnos , Texas
07.2021 - Current
  • Evaluated needs of youth and outlined measures to address
  • Completed clear and concise documentation of youth behavior and actions
  • Assisted youth with obtaining resources such as food, clothing, and shelter
  • Aided with crisis intervention by redirecting negative behaviors and offering peer counseling.
  • Displayed sensitivity to cultural and linguistic needs of clients and families served.

Customer service representative

Maximus Federal services INc
Brownsville, Texas
03.2021 - 06.2021
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service
  • Entered customer interaction details in NGD (CMS) to track requests, document problems and record solutions offered
  • Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores
  • Contributed to company achieving and holding industry-leading customer service ratings
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor

Student Volunteer

Moody Clinic
Brownsville, Texas
10.2019 - 02.2020
  • Prepared variety of different written communications, reports and documents.
  • Decreased waste and promoted cost effectiveness while maintaining patient safety and quality of care.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Improved operations through consistent hard work and dedication.

Customer sales Representative

Cricket wireless, Asa
Brownsville, TX
01.2017 - 05.2017
  • Conferred with customers about concerns with products or services to resolve problems and drive sales
  • Contacted potential customers to capitalize on sales opportunities
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service
  • Maintained comprehensive understanding of company offerings to drive consistent sales during routine service touches
  • Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.

Education

Coursework in Anatomy & Physiology, Biochemistry, Genetics, Microbiology and Elementary Statistics Received -

Dream U.S

Bachelor’s of Science - Biology

The Univeristy of Texas Rio Grande Valley
12.2018

Skills

  • Creative Problem Solving
  • Courteous with Strong Service Mindset
  • Life skills instruction
  • Shelter arrangements
  • Abuse identification
  • Resource coordination
  • Youth advocacy
  • Crisis Response

Certification

  • CPR Certification
  • CPI Certification

Languages

Spanish
Native or Bilingual

Timeline

Youth care worker

Southwest Key Programs
07.2021 - Current

Customer service representative

Maximus Federal services INc
03.2021 - 06.2021

Student Volunteer

Moody Clinic
10.2019 - 02.2020

Customer sales Representative

Cricket wireless, Asa
01.2017 - 05.2017

Coursework in Anatomy & Physiology, Biochemistry, Genetics, Microbiology and Elementary Statistics Received -

Dream U.S

Bachelor’s of Science - Biology

The Univeristy of Texas Rio Grande Valley

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Deborha Chavez