Debra Adams
Cleveland,MS
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
3
3
years of professional experience
Work History
Bussiness Office Manager
Ruleville Nursing And Rehabilitation Center
Ruleville, MS
02.2022 - Current
- Developed and implemented office policies and procedures.
- Maintained accurate records of customer accounts and transactions.
- Acted as liaison between management team members, staff and external vendors.
- Ensured accurate completion of payroll processing tasks.
- Oversaw accounts payable and payroll.
- Prepared payroll records for all personnel changes.
- Processed payroll and reconciled related tax filings.
- Approved timesheets for payroll using system.
- Managed timekeeping and payroll functions for employees.
- Managed personnel records and updated payroll information.
Customer Service Representative
Bath and Body Works Remote
Cleveland, MS
11.2021 - 02.2022
- Maintained a high level of professionalism when dealing with difficult customers.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided accurate information about products and services to customers.
- Answered customer inquiries via phone, email, and chat.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Education
Bachelor of Arts - Accounting And Business Management
DSU
Cleveland05-2014
Skills
- Friendly, Positive Attitude
- Workflow Planning
- Records Management
- Expense Reporting
- Administrative Support
- Office Management
- Deadline Management
- Payroll Management
- Sales Support
- Payroll and budgeting
- Product Knowledge
- Consultative Sales
- Documentation
- Data Collection
- Delivery Scheduling
- Account updating
- Microsoft Office expertise
- Organization
- Microsoft Office
- Networking
- Team building
- Task Prioritization
- Organizational Skills
Timeline
Bussiness Office Manager
Ruleville Nursing And Rehabilitation Center
02.2022 - Current
Customer Service Representative
Bath and Body Works Remote
11.2021 - 02.2022
Bachelor of Arts - Accounting And Business Management
DSU