Debra Adams
Great Falls,United States
Summary
Dedicated and self-motivated professional seeking to transition into a dynamic office environment. Proven expertise in managing client relationships, ensuring satisfaction, and fostering loyalty through strategic communication and effective problem-solving. Skilled in building and maintaining long-term partnerships that drive mutual growth and success. Eager to leverage these strengths to contribute positively to a collaborative team.
Overview
33
33
years of professional experience
Work History
Transportation Client Manager
Marsh McLennan Agency
10.2015 - 08.2025
- Developed and maintained strong client relationships to drive satisfaction and retention.
- Led strategic initiatives to enhance service delivery and optimize client experiences.
- Coordinated cross-functional teams to ensure timely resolution of client issues.
- Analyzed client feedback and market trends to inform service improvements and strategies.
- Mentored junior staff on best practices in client engagement and relationship building.
- Delivered exceptional customer service by proactively anticipating client needs and providing tailored solutions.
- Implemented new processes to streamline workflow and improve overall efficiency within the team.
Cashier
Walmart
10.2010 - 07.2017
- Processed customer transactions efficiently using point-of-sale systems.
- Managed cash register operations, ensuring accurate cash handling and reconciliation.
- Provided exceptional customer service, resolving inquiries and enhancing shopping experience.
- Assisted in training new cashiers on operational procedures and best practices.
- Collaborated with team members to maintain a clean and organized work environment.
- Implemented process improvements that streamlined checkout efficiency during peak hours.
2nd Assistant Manager
McDonalds
03.2013 - 10.2015
- Supervised daily operations to ensure compliance with quality and safety standards.
- Trained and mentored team members to enhance service delivery and operational efficiency.
- Implemented cost control measures to optimize resource allocation and reduce waste.
- Analyzed performance data to identify areas for process improvement and increased customer satisfaction.
- Collaborated with management on strategic planning for promotions and local marketing efforts.
- Supported store manager in training new employees, fostering a positive work environment for team development.
- Implemented safety protocols within the workplace, resulting in fewer accidents and increased employee awareness.
Personal Lines Insurance Account Manager
Payne Financial Group
11.1992 - 01.2011
Cashier
WalMart
09.2010 - 09.2010
Education
High School Diploma - General Accounting
Emmanual Christian School
Great Falls, MT01.1982
Skills
- Excellent customer service
- Processed applications, endorsements, and claims
- Data Entry
- Answering multi-line telephone system
- Client profile building
- Customer service
- Account management
- Staff training and development
- Customer billing
- Relationship building
Accomplishments
- Assisted in managing the company database with multiple insurance companies
- Greeted customers and processed cash and credit card payments
- P & C Insurance Agent License
- ACSR Designation
- TRIP Designation
- CISR Designation
- STAR Designation
Timeline
Transportation Client Manager
Marsh McLennan Agency
10.2015 - 08.2025
2nd Assistant Manager
McDonalds
03.2013 - 10.2015
Cashier
Walmart
10.2010 - 07.2017
Cashier
WalMart
09.2010 - 09.2010
Personal Lines Insurance Account Manager
Payne Financial Group
11.1992 - 01.2011
High School Diploma - General Accounting
Emmanual Christian School
Core Strengths
- Strong organizational skills
- Filing
- Data Entry
- Strong customer service skills
- Answering multi-line telephone system
- Data Collection
- Proficient in Microsoft Word and Microsoft Office
Similar Profiles
Anthony LoftusAnthony Loftus
Client / Account Manager at The Horton Group / Marsh McLennan Agency, LLCClient / Account Manager at The Horton Group / Marsh McLennan Agency, LLC
MELIA STOUTMELIA STOUT
Commercial Insurance Advisor at Marsh McLennan AgencyCommercial Insurance Advisor at Marsh McLennan Agency
RHETT ALLENRHETT ALLEN
Manager, Project Management at Marsh McLennan AgencyManager, Project Management at Marsh McLennan Agency
Zachariah SmithZachariah Smith
NAUI Rescue Diver at A to Z ScubaNAUI Rescue Diver at A to Z Scuba
Courtney YoungCourtney Young
Behavioral Health Registered Nurse at Landstuhl Regional Medical CenterBehavioral Health Registered Nurse at Landstuhl Regional Medical Center